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TomTom One XL - Won't Boot Up after Updates

I just got a TomTom One XL for Christmas. It worked out of the box, but after I performed the latest updates, it does not work. The updates went through without a problem (used TomTom Home). Now when I turn it on, it just sits at the TomTom splash screen. Of course I did not do a backup before performing these updates. On TomTom's website, I looked for some sort of system restore download, but I could not find anything.

Any suggestions out there?

Thanks in advance.

Posted by on

  • btpru Dec 28, 2007


    Tom Tom emailed me back some troubleshooting procedures to try out, and the following worked:

    - connect your unit to the computer using the USB cable and turn the unit on
    - open TomTom Home software
    - click on remove items form my device
    - select the application and remove it
    - safely disconnect ( device > disconnect device )
    - take the USB cable out of the unit and turn it off
    - plug the USB cable back in and turn the unit back on
    - bring up TomTom Home and click on download your updates

    If there is no application in as an update do this.

    - click on add maps, traffic, voices etc.
    - click on items on my computer
    - select the application and add it
    - safely disconnect ( device > disconnect device )
    - take
    USB cable out of unit and let it boot up normally. Do not turn off.

  • eeyah0509 Mar 26, 2008

    i just purchased my tomtom one xl. after charging for a few hours, i turned it on. it wouldnt work, it just showed the tomtom splash screen and then it turned off or it's in sleep mode. i tried it several times and the same thing happened. i already installed the software in my pc. whenever i connect the device to my pc using the provided usb cable, i can view the pre-installed content in the tomtom that i cant view in the device's touchscreen. also, whenever i try to click the "My ONE XL", it always asks me to disconnect the usb from the pc. and whenever i do that, it asks me to connect the usb once again. but still, nothing happens.i already tried to "reset" the device but still nothing.  i dont know what to do anymore. should i try to update the device or the software??



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