Question about SanDisk Sansa e200 MP3 Player

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My Sansa e200 won't work

I just got it in November...1st the screen froze and it wouldn't let me change songs, nor would it let me do anything else, and it wouldn't let me turn it off (made sure it wasn't on "hold" or anything). Now my computer doesn't recognize the device and my player (when on/off button pressed) says "key LOCKED system shutdown" this repairable? If so how? Thanks!

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  • elliemay21 Jan 06, 2008

    I also had the same problem, used the solution of removing the back and up and running again. Thanks for the suggestion.

  • Anonymous Jan 09, 2008

    i have the same problem every time i try to download music the screen goes white do i need a new battery or can i return it

  • Jordan2013 Jan 12, 2008

    my mp3 will need to be charged,then when i charge it the screen goes completley white and then it will stay like that for days then it will turn off and need to be charged again,then the same things happen.Do i need a new battery or is it fixable?



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I just ran into the same problem. If you remove the four small screws on the back of the unit and GENTLY pry the back cover off, you can remove the battery for a few seconds and it will reset the unit. I didn't even loose any of my media. Hope this helps.


Posted on Jan 05, 2008


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