I try to fax a document on my brother MFC 970MC fax machine but after dialing the number and press the Start key, the screen shows Receiving instead of Sending. Can you help?

• if you are going to fax from the glass or scanner bed you should put your document face down on the glass
• if you are going to fax from the feeder (on the top of the machine) then you should load your document face up in the feeder

How to send a fax?

• when you want to send a fax ,press the FAX key to illuminate it in blue
• put the document either in the feeder or on the glass
• enter the fax number using the dial pad
• press START

If the LCD shows Not Registered when you enter a One-Touch or a Speed-Dial number, it means that an email or number is not stored there.

If you selected E-Mail and save the E-mail address, you can only use the E-mail address when you are in Scan mode. If you selected IFAX and save the E-mail address, you can only use the E-mail address when you are in Fax mode.

Your machine has 20 One-Touch keys where you can store 40 fax or telephone numbers or E-mail addresses for automatic dialing. To access numbers 21 to 40, hold down Shift as you press the One-Touch key

You can dial in any of the following ways.

Manual dialing
Use the dial pad to enter all the digits of the telephone or fax number.

One-touch dialing

Press the One-Touch key that stores the number you want to call. (See Storing one-touch dial numbers on page 60.)

To dial One-Touch numbers 21 to 40, hold down Shift as you press the One-Touch key.

Speed-dialing

Hold down Shift as you press Search/Speed Dial, and then enter the three-digit Speed-Dial number. (See Storing speed-dial numbers on page 61.) Three-digit number

How to fax :
1. Entering fax mode To enter fax mode press (Fax), and the key will glow green.
2. Sending a fax from the ADF (Automatic Document Feeder): Using the ADF to send your faxes is the easiest way. To cancel a fax in progress press Stop/Exit.
a. Make sure you are in Fax mode . b. Place your document face up in the ADF. c. Dial the fax number. d. Press Start.
The machine scans the pages into memory and then sends the document.
3. Sending a fax from the scanner glass : You can use the scanner glass to fax the pages of a book, or a single page at a time. The documents can be up to Letter or A4 size. Press Stop/Exit to cancel a fax in progress.
a. Make sure you are in Fax mode . b. Place your document face down on the scanner glass. c. Dial the fax number. d. Press Start.The machine starts scanning the first page.
For more detailed instructions, you can go directly to Section 4 - page 22 of the manual in Brother's site. Hope this helps.

Hi there!
Mfc-970mc has a built-in message center that you can use. Once you activate this setting the person who's calling you willnot hear the fax tone again. On this setting you will receive faxes and voice calls on the same phone line/ phone number.
Please open the manual and check pages 79-95 to set up the built-in message center of this fax machine.
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_IntelliFax_870MC_MFC_970MC_EN_90.PDF
Please rate and hope this helps.

The default setting on Brother MFC printer is Fax. Meaning you will usually see the Fax Button lit with a green light. (If the fax button is not lit, just press that button to get it lit.). Put the sheet of paper you want faxed with the side you want sent face down. Now press the OK button. The screen will ask you to enter the Fax number. Key in the Fax number. Press start. The printer will start scanning that page. Once the first page is scanned it will give you 2 options. You can press 1, if you have more pages to send to the same Fax number. or you can press 2. This will tell the printer(Fax) it is just a 1 page document and the machine starts dialing. Wait for the fax completed message. Please make sure that the machine is connected to a working phone line before you start.

You can find the entire user manual by clicking here:
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_240C_EN_249.PDF

Or, here are the instructions for sending a fax:

Entering Fax mode 5

To enter fax mode, press (Fax), and
the key will glow green.

The LCD will show the new job number and
the memory available.The number of pages
you can scan into the memory will vary
depending on the data that is printed on them.

Faxing from the ADF 5
a Make sure you are in Fax mode .
b Put the document face down in the ADF.
c Dial the fax number using the dial pad.
d Press Black Start or Color Start.
The machine starts scanning the
document.

Note
• To cancel, press Stop/Exit.
• If the memory is full, the fax will be sent in
real time.

Faxing from the scanner glass5
You can use the scanner glass to fax pages
of a book one at a time. The documents can
be up to letter or A4 size.

You cannot send multiple pages for color
faxes.



Make sure you are in Fax mode .

Load your document on the scanner
glass.

Dial the fax number.

Press Black Start or Color Start.
If you press Black Start, the
machine starts scanning the first
page. Go to step e.

If you press Color Start, the
machine starts sending the
document.

Do one of the following:
To send a single page, press 2 to
choose No. (or press Black Start
again).
To send more than one page, press
1 to choose Yes and go to step f.

Put the next page on the scanner glass.

Press OK.
starts scanning the page.

.

Is the 1 placed infront of the number, is the line part of a PBX system requiring to dial a 9 to get a outside line.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

From the Brother web site.


Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx

Description of Solution 200000023257
You may receive this error if the pc fax application is closed and you have faxes stored in the memory of the machine. To resolve this issue,you will need to print the faxes already stored in the memory of the machine. To print the faxes, please follow these steps:

1. Press the MENU key.

2. Press the UP OR DOWN ARROW key to select Fax.

3. Press the OK key to confirm your choice.

4. Press the UP OR DOWN ARROW key to select Print Fax.

5. Press OK.

6. Press the BLACK START key.

- Your Brother machine will print the stored faxes.

7. Press the STOP/EXIT key to exit the menu.

8. Once the stored faxes have been printed, click WINDOWS/START, (ALL) PROGRAMS, BROTHER, XXX-XXXX (X = MODEL NUMBER), PC-FAX RECEIVING, XXX-XXXX or RECEIVE (depending on your operating system).

9. The Brother PC-fax receiving icon will now appear in your Windows Task Tray indicating that Brother PC-Fax Receiving is active.

Fax machines are sorta like printers, sorta like scanners, and sorta like dial up modems all wrapped into one expensive box.
1. First thing to make sure of is that you are hooked to a phone line. most fax machines have a phone handset that you can make calls from. Call someone and make sure that works. If So, you are able to connect to phone networks, and should have no trouble sending or receiving data. If you have a dead line or no sound, check the line and check the power. (its always the easy stuff that is overlooked, just check it and make sure).
2. If this fax machine has computer interface, (usb port or parallel cable port), see if you can scan with it. Drop a document into the scan area and see if the computer can scan an image from the scanner. If the scanner works, you can scan images into the fax machine to be sent to the fax number. (If your fax machine does not have a scan to computer feature, skip this.)
3. if your fax machine has a print from pc feature, try to print a document to it from your computer. If you can print, then the printer works, and you can receive faxes. (if your fax machine does not have a pc printing feature, skip this)
4. Here is how a typical fax machine works. You place the document or image into the scanner feed area. You press a big button that usually says "fax" and then, a screen pops up saying to dial the number. You dial the number and press SEND. once you press Send, the machine will scan the document, dial the number and sing a little dial up modem song awaiting a response from the receiving machine. the receiving machine acknowledges the fax, and the singing is no longer audible (but it continues because the modem song is actually data transmission/reception). after about 20-60 seconds, the fax completes and the call ends. As for the particular model you have, the functions should be about the same, though the buttons and arrangements may be different. FYI, you can send a fax straight from the PC too, if you have a dial-up fax/modem card.

Do you pick up the hand set when you are dialing, If you do the display will read telephone. When you want to send a fax put the paper in the document feeder. Dial the # press the start key or put the documents in the document feeder press the hook button to here the dial tone, dial the number what for the tones pres the start key. hope this helps
C.W.H.