I synced songs from windows media player and everything was fine until I unplugged the usb cord and now it is frozen saying usb connected...ok to disconnect. I tried holding the on/off button but nothing happens. I also tried plugging it back into the computer and still nothing.
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hold the power button down for 15 seconds or until it turns off then start sansa and connect to your computer and just scan of the song and see if there my be other files besides your music and remove something like a boot file something If that doesn't work Format and start over.. Sync with windows media player it loads pretty quick
Been using this for a few months. Froze up on same song while on vacation last month, and continued to play same song on repeat until battery went down. Now is frozen with "Do Not Disconnect" as it was being charged on my laptop. Attempted to unplug and plug back in and Windows gives DO NOT DISCONNECT!!!!!
Insignia mp3 players are a little buggy in that they occasionally get file system problems that cause strange things like this to happen. First backup your songs from the mp3 player, and select "erase internal memory". That actually reformats the memory. Then put your songs back on the mp3 player. If it still doesn't work, please advise.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor
If you hold the power button for 20 seconds it will shut off. I had the similar problem where I unplugged my Insignia NS4V17B frozed on the bluetooth initializing screen. I turned it off then back on and it is now working fine.
For NS-DA1G and NS-DA2G: If you are receiving a SYNC notice, your DRM media license has expired. If you are using a media manager like Best Buy Digital Media Store or Windows Media Player. you will first need to authorize the player as an MTP device (device authorized to play Digital Rights Management song files) and then re-acquire the licenses for the tracks. There should be a button that allows this function in your media software.
If you want to remove your DRM tracks, got to:
MENU - Settings - USB - File & Folder
This puts your player into Mass Storage Mode. Once in this mode the player will act like a USB drive and you can navigate to and delete your unwanted files.