Question about Creative Labs ZEN V Plus MP3 Player

2 Answers

Recovery Screen, take 2.

Got my zen v plus the other day had it for 2 days, now it jsut goes to the "recovery" screen i did all the options i even reboot and i used the reset hole thing, why is it doing that and how can i fix it?

Posted by on

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 4,402 Answers
Re: Recovery Screen, take 2.

If your Zen is not responding or in a "reboot loop" the following information from creative explains how to access the players recovery mode
Hope this helps, and good luck.

Zen V Plus and Zen V


Detach your player from the PC if it is connected, and turn off the player.

If the player stops responding, you can reset the player. To reset the player, gently

insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.

It will display the following options:

Clean Up

Scans the player and removes invalid links from its music library.

Does not affect music files themselves.
Format (All)

Caution! Erases all content!

Save a copy of your player's content before formatting.
Reload OS/ Firmware

Caution! Erases your player's firmware.

DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.

Posted on Jan 04, 2008

Re: Recovery Screen, take 2.

For some reason nothing happens when I select the clean up option... anyone know why???

Posted on Jul 11, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

Zen V Plus MP3

Aug 03, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My creative zen vision : m wont get off of the recovery mode screen

Hello, what is your Zen problem? Could you tell more about that by email me at maybe I can help. I just got my Zen working after the Firmware problem.

Jul 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Creative Zen Touch stuck in "recovery mode"


Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Jun 03, 2008 | Creative Labs Zen Touch MP3 Player

4 Answers

Recovery mode

If your Zen is in recovery mode, simply reboot it, and it should go back to its normal screen.

However, if you reboot it and it goes back into recovery mode again, that means there is some problem with your Zen--likely a hardware failure. It will need to be checked out by a technician.

Mar 23, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Tried re-formatting my Zen

You can try using the MP3 player recovery tool from Creative

Nov 09, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen frozen

Go to recovery mode, and do a disk clean up. If that doesnt work, then you might have to format it.

Did you reset it properly? To reset your zen, put a pen head in the hole under the power button for 20 seconds


Nov 08, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen nano plus dead

try plugging it to your computer in recovery mode, this should allow you to reinstall firmware, even if the previous install failed.(Search google for zen nano plus recovery mode to find instructions.)

Aug 28, 2007 | Creative Labs Zen Nano Plus MP3 Player

1 Answer

Been frozen for about a week

You have to hit the reset button. You stick the end of a small paperclip or even the wire part from those garbage bag twist-ties into the reset button which is the hole on the bottom of the player. As you push the paperclip into hole you must hold down the PLAY button. This should put it into the Recovery screen or else it will just say "Rebuilding Library". If it goes into the Recovery screen you select CLEANUP and then YES. After it goes through cleanup which can take forever then it will will usually reboot on its own or if it goes back to recovery screen hit REBOOT after you have done CLEANUP.

Jul 28, 2007 | Creative Labs ZEN SLEEK MP3 Player

Not finding what you are looking for?
Creative Labs ZEN V Plus MP3 Player Logo

Related Topics:

80 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers


Level 3 Expert

1061 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides