Question about Creative Labs ZEN V Plus MP3 Player

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Recovery Screen, take 2.

Got my zen v plus the other day had it for 2 days, now it jsut goes to the "recovery" screen i did all the options i even reboot and i used the reset hole thing, why is it doing that and how can i fix it?

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  • Anonymous Jul 08, 2008

    Won't come off the Recovery screen and won't Synchronize music.



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If your Zen is not responding or in a "reboot loop" the following information from creative explains how to access the players recovery mode
Hope this helps, and good luck.

Zen V Plus and Zen V


Detach your player from the PC if it is connected, and turn off the player.

If the player stops responding, you can reset the player. To reset the player, gently

insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.

It will display the following options:

Clean Up

Scans the player and removes invalid links from its music library.

Does not affect music files themselves.
Format (All)

Caution! Erases all content!

Save a copy of your player's content before formatting.
Reload OS/ Firmware

Caution! Erases your player's firmware.

DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.

Posted on Jan 04, 2008


For some reason nothing happens when I select the clean up option... anyone know why???

Posted on Jul 11, 2008


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Posted on Jan 02, 2017

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If your Zen is in recovery mode, simply reboot it, and it should go back to its normal screen.

However, if you reboot it and it goes back into recovery mode again, that means there is some problem with your Zen--likely a hardware failure. It will need to be checked out by a technician.

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Been frozen for about a week

You have to hit the reset button. You stick the end of a small paperclip or even the wire part from those garbage bag twist-ties into the reset button which is the hole on the bottom of the player. As you push the paperclip into hole you must hold down the PLAY button. This should put it into the Recovery screen or else it will just say "Rebuilding Library". If it goes into the Recovery screen you select CLEANUP and then YES. After it goes through cleanup which can take forever then it will will usually reboot on its own or if it goes back to recovery screen hit REBOOT after you have done CLEANUP.

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