Question about LG LFX25960ST Stainless Steel French Door Refrigerator

3 Answers

Ice maker quit - LG refrigerator model LFX25960ST, ice maker PN 5989JB0001A

Same as Same relatively new LG model LFX25960ST, ice maker PN 5989JB0001A. Is there a break down or drawing to help me get to the water supply line and thaw, if that is indeed the problem? Issue started after removing a frozen, jammed accumulation of cubes above and in trays. I thawed with warm water. Certainly didn't break anything mechanical that I could tell - fingers cycled fine afterwards. Could I have gotten water in something? I'd assume such an area is relatively water proof - it's a fridge, not a DVD player! :o) But then again, something is wrong and not obvious to me! I'll hold the cube size selector to confirm ejector finger operation to ensure problem isn't greater than I expect. Thank you for any assistance.

Posted by on

  • 5 more comments 
  • Anonymous Jan 22, 2008

    LG 27950SB w/ ice maker 5989jb0001a same problem. I did figure out that the solenoid valve is not getting voltage from the ice maker at any point during the cycle, hence tray will not fill up w/ water. The water discharge pipe is heated to eliminate ice blockage. There are no obstructions in the water path other than the solenoid valves. The mechanical aspect cycles fine when induced by a reset. (i.e. push and hold cube size button) Also there appears to be a burnt spot on the circuit card top right corner under the transparent epoxi, just above the large cube LED.Perhaps this is a result of water sloshing out of the tray and down the backside of the circuit card? I plan to get a new kit to solve the problem. Did I miss something???

  • o2bamg Feb 21, 2008

    Same problem. Ice was jammed under the shutoff arm. After clearing, the fingers cycle but no water is input into the unit. Is the shutoff arm that sensitive? It is now in the upward position and will not lower.

  • cfm56dash7 Mar 24, 2008

    This seems to be the same problem but there is no troubleshooting advice on how to test for sure.  To try and solve things, I have cycled the ice maker power off (for 1/2 hour) and then back on.  No change.  I have held down the ice cube size selector button for 15 seconds or so and the extractor fingers cycle through a complete revolution but the filler valve never re-initiates the ice making process.  I guess I'll try removing the beast and seeing what I can see on the workbench.
    We've had the ice maker assembly kit replaced once under warranty but now it's doing it again and the warranty is over.  You can see an exploded parts drawing at:

    I did notice that the Vance Baldwin folks aren't using the 5989JB0001A part anymore and there is a substitute p/n AEQ36756901 for the ice maker assembly kit.  Does this new p/n kit offer a design improvement over the 5989JB0001A?

  • nbrooks May 21, 2008

    Ice maker has stopped working although it will cycle through fill. But
    ice has to be ejected manually as the plastic ejectors will not rotate
    all the way once the water has frozen. Looking at the specs it appears
    that there is a heating unit that will heat up for 30 seconds (I assume
    that this temporarily melts the bottom of the cubes so that the
    ejectors will pass through). As of now the ejectors will stay at the
    top of the ice. This is out of warranty - replacement is about $100 and
    can be installed by removing two screws and unplugging.

  • jeffgirod Dec 06, 2008

    Sounds like the "fix" is to buy a new ice maker, try to seal it better, and keep it set to make small ice cubes. Maybe keeping the water level low will keep the splashing from occurring as easily. I'll let you know how this works for me.

  • Steve Shapiro Dec 09, 2008

    Same problem here. My fridge is white, not stainless. I disassembled ice maker and cleared ice jam out. I did not give it enough time to get all the water out and it never filled and was frozen again 2 hours later. I have removed it once again. This time I will make sure it is bone dry before re-installing and hope for the best. My LG isn't quite 13 months old. I will complain to Sears where I purchased it, but I am thinking that I will need to shell out the $100 plus S + H for a new one. What a disappointment! This will be the last LG anything I ever consciously own!

  • Anonymous Jan 25, 2009

    I had the same problem also except mine was on the lfx25950 model. I ended up just buying a new icemaker part number (AEQ36756901) for ~100 of ebay and now it works again.



3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I have the same problem.

Ice in the gears.

Splash from opening and closing the door when liquid water is present seems to be the logical problem.

I had cleared the ice before, thoroughly dried the icemaker and reinstalled it. It worked until I adjusted the icemaker to make large cubes.

I will reinstall it and see how long it last. I will also complain to Sear about the short life of this device.

Posted on Sep 06, 2008


I have a problem with the same ice maker. I elected to remove and disassemble unit. What I found was ice build up under the arm mechanism. I thawed it and reinstalled the unit.

I suspect unfrozen water gets sloshed around and is able to enter the unit. If it happens again I'm going to try to find the entry points and seal them.

Pretty bad design flaw if you ask me. LG are you listening?

Posted on May 03, 2008


I am a service tech and see this problem often , whats happning is every time you open the left door when water has not frozen. the water splashes into the icemaker and freezes, the only fixto the prolem i have found is to replace icemaker, i have found if you try to thaw out you might get one tray of ice out. thanks

Posted on Jan 13, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Power does not come on for my LG refrigerator ice maker when the on switch is flipped "on." Model of ice maker is 5989JB0001A.

I can't seem to find any info on that problem but if worse comes to worse here's where you can get a replacement if needed. Maybe someone else has some ideas. Best of luck.
You maybe able to call them they have great tech assistance they have live chat on the site too.

Dec 27, 2017 | Washing Machines

1 Answer

Trouble shooting LG french door ice dispenser

LG French Door Refrigerator - In Door Ice Maker Troubleshoot

? 4:41
Feb 4, 2013 - Uploaded by ExperienceLG
Ice makers are great, but not if it means you can't fit all of your food in the fridge. The Slim SpacePlus Ice ...

LG fridge ice maker troubleshoot/ repair. How to fix ice ...

? 8:06
May 19, 2013 - Uploaded by spartacus1234567890
The ice maker quit working in my LG refrigerator so I decided to take it apart ... LG French Door Refrigerator - In Door Ice Maker Troubleshoot ...

LG Refrigerator Ice Maker Not Working - Model LFX25960ST
LG Refrigerator Ice Maker Not Working. LFX25960ST. The part(s) or condition(s) listed below for the symptom Refrigerator ice maker not working are ordered ...

Jan 05, 2016 | LG LMX28988ST Refrigeration : Refrigerator...

1 Answer

Ice maker is not working - sensor bar rolls up but no ice in ice maker - no water in ine trays

Sound like it is the dual water control only. Try filling ice maker with tap water and then let freeze. If after the ice in the ice maker dumps the cubes into the ice container and does not refill I would think the water control valve is at fault. I see your model had three different choices of water control valves and listed on this page=> Here and in right sidebar about 1/3rd down the page you will see three different water control valves. Here is your Service Manual=> LG LFX25960ST Stainless Steel French Door Refrigerator Try this test first because you mentioned no water in trays. Let me know what results you get and if you have more questions feel free to ask, Thanks, Sea Breeze

Feb 15, 2011 | LG LFX25960ST Stainless Steel French Door...

1 Answer

Ice maker will not make or dump ice.

try disconnecting the electric power to it.. wait about 10 minutes, un-plug refrigerator, plug in the ice maker.. then plug refrigerator back in.. My brothers' S/S quit for several months, then started working again..

Dec 26, 2010 | LG LFX25960ST Stainless Steel French Door...

1 Answer

Ice maker is not working. Light goes on but no water fills the maker Model LFD25860TT

Pull the line off at the icemaker and check for a filter at the inlet...often **** builds up there and stops off the water...
Here are some basic tips for ice maker troubleshooting2_bing.gif...

Ice Maker Problems and Ice Maker Troubleshooting


Jul 12, 2010 | LG LFX25960ST Stainless Steel French Door...

1 Answer

Icemaker didn't make ice

Here are some basic tips for ice maker troubleshooting2_bing.gif...

Ice Maker Problems and Ice Maker Troubleshooting


Jul 10, 2010 | LG LFX25960ST Stainless Steel French Door...

1 Answer

No ice

IPour about 1/2 cup of water into ice maker . If it dumps , replace the water valve . If doesn't dump , replace the ice maker . Also make sure the coils are clean of dust , lint , etc...

Aug 12, 2009 | LG LFX25960ST Stainless Steel French Door...

1 Answer

Ice maker LFX25960ST

3 months old?? warranteed for a year call for service , you bought new so you wouldnt have to fix it!

Oct 31, 2008 | LG LFX25960ST Stainless Steel French Door...

1 Answer

Ice Cube Maker

Here is a link for the srevice manual ( section 7 discusses how to troubleshoot an ice maker ) that should get you going..

Hope this helps you...

Sep 14, 2008 | LG LFX25960ST Stainless Steel French Door...

1 Answer

Icemaker flap/door does not mechanically open

The description says you have an LG fridge?  I may need the entire model # from the sticker inside the fridge to tell for sure, but there is a motor behind the dispenser controls that opens the door.  Let me know if you need more help.  Also, you can view parts and diagrams at

Oct 21, 2007 | LG LFX25960ST Stainless Steel French Door...

Not finding what you are looking for?
LG LFX25960ST Stainless Steel French Door Refrigerator Logo

7,529 people viewed this question

Ask a Question

Usually answered in minutes!

Top LG Refrigerators Experts

Charles T Nevin
Charles T Nevin

Level 3 Expert

4070 Answers

John Tripp
John Tripp

Level 3 Expert

4655 Answers

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Are you a LG Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides