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You might need to make sure the bowl and the lid are both lined up under the handle or the machine will not turn on.You might need to make sure the bowl and the lid are both lined up under the handle or the machine will not turn on.
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Just because they cannot help you for free does not mean that there is no help at all. Ask them who is your local K/A service agent and see what he has to say.
Without step-down transformers you are out of luck. I am sorry. I know the transformers are ugly but they are cheaper than replacing your food processor and espresso machine. One thing you could do is to contact Kitchen Aid and ask them if the motor can be wired for 240V. If not, ask them if you can purchase the 240V motor for your processor and replace it directly. As for the espresso machine, no idea...sorry.
I always mention 1800Parts.com because they get us everything. Check their website or call them and see if they can get you the part. Tell them we sent you and they might give you a discount.
This sounds like an issue relating with the assembly of the machine. The motor is definitely getting power if the indicator is lit. However, Kitchenaid food processors are designed (as a safety feature) to remain unengaged if the unit is not assembled in such a way. Here is the proper assembly:
Please disassemble the unit. This means: removing the blade, removing the work bowl, the work bowl cover, and unplugging the unit.
Starting with the work bowl: place the handle at the 9 o'clock position, which is out to the left. Rotate downward to the 6 o'clock position until it locks in, centered over the button panel.
Repeat the process with the work bowl lid.
Depending on which food processor you have, you may need the feed tube pusher depressed at least half way down the feed tube.
Plug in the unit. The blade does not have be installed for unit it to work at this point, assuming everything is assembled properly and the motor is functioning. The motor should now be working.
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