Question about Creative Labs Zen MicroPhoto MP3 Player

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Turns on but wont bring menu up

when i turn on my zen it firstly says 'creative' then it says 'zen micro photo' it then stops there and stays on that which seems to me like its frozen. ive waited hours hoping that the menu will come up but does not and ive tryed turning it of and resetting it but that's no good either

please help

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  • Anonymous Jan 20, 2008

    i have the same problem with my microphoto. the pc can't recognize the mp3 anymore when the usb is inserted. pls help...

  • Anonymous May 27, 2008




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Try flashing the firmware first, if it won't communicate with the pc, try another pc. If it is still stuck you may need to replace the HD. I had the same problem after replacing the HD I was able to flash the firmware and get working.

Posted on Jan 30, 2008


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reload firmware is your best choice

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The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

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Hi! I think you should try this (i've already tried it and it works):
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Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

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remove the usb adaptor and remove the battery from the back.
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