Question about Whirlpool Duet GHW9150P Front Load Washer

3 Answers

GHW9150PW0 I own the Whirlpool Duet washer and dryer.  Washer is giving me the F11 error and then not working at all. I've read several posts here and I 've decided to replace the CCU Unit. I just bought the part and it should be here tomorrow, Friday. One of the posts on the CCU unit says I need to remove three 7 MM screws holding the top panel on. I don't know what tool I need to do this and where to buy it. Also, if I have to remove the door latch, directions posted here say to: "remove the three torx screws that hold the door latch on. What tool do I need to do this please? and where to buy it? Thanks Much. Woman who is still on a learning curve about tools needed to do washing machine repairs.

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  • wvumoose Dec 30, 2007

    I have the same problem. I have clothes in the washer and I can't get the door open. I get the F-dl code, though I also had the F-11 code a couple times also during this problem. I would like to get the door open and the clothes out, at least. I'm a do-it-yourselfer and I can fix most things. I can't figure out how to get the top panel cover off or any other panel on the front off so I can get to the door latch and get the door undone. Can anyone help me get the top panel off....I'll take it from there and report back my findings. After finding this site, I see that I am not alone. Thanks for any assistance.

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3 Answers

Punctuation would help

Posted on Jan 30, 2008

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Dear Tech 17
I found this further info re: Whirlpool Duet F11 Error Code:
F/11
Serial Communication Error
Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.

  • Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)
  • Check the Drive system for any worn or failed components
  • Check MCU
  • Check CCU
  • Check Motor
  • Check Wire Harness

Does this alter your about opinion? Can you tell me about how long ( in your experience ) it should take a COMPETENT technician to troubleshoot the F11 error when they come next week? I'm trying to brace myself for how much this is going to set me back.
Thanks!!

Posted on Dec 30, 2007

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  • 36 Answers

Get torx drivers from lowes get a set but the ccu is not the most likely promblem the mcu or a bad drive motor are more likley culpret f11 is a mcu error could be just a bad connection between the mcu and drive motor or the mcu which by the way is motor control unit could have a bad or loose connection between it and the ccu before you open that part you need to check all that but my best advice would be to go to whirlpools site and find you an authorized service tech some parts are under extended warrenty but you have to use an factory approved servicer in this case i think it would save you moneyonce you open that part they wont take it back and you can get into a lot of money just guessing at control parts when it might be just a loose wire most servicers recomended by the factory are honest and if there reccomended by the factory and you have a promblem you can call whirlpool customer assistance and they will help you with it in this case i think it will save you mony now thats my best advice in your situation but if you want to tackle it id be happy to help you http://www.whirlpool.com/custserv/index.jsp go here to find a factory tech use a factory tech trust me if he says you need a ccu you already got the part if not send it back and save mony but dont open it till you know for sure

Posted on Dec 28, 2007

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How do I fix a F11 code on Whirlpool duet washer


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    F11 error - Whirlpool Duet washer


    F11 Serial communication error Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.

    Potential Causes

    • Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU)
    • Check the Drive system for any worn or failed components
    • Check MCU
    • Check CCU
    • Check Motor
    • Check Wire Harness

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    Read more: http://www.appliancepartspros.com/repair-help/whirlpool-fault-codes.html#Whirlpool Duet Front Loading Automatic Washer Fault Codes#ixzz2P3BOEFKI
    http://www.appliancepartspros.com
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    Hi,
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