Question about Canon PowerShot SX100 IS Digital Camera

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Lens is stuck on camera.  it won't retract - Canon PowerShot SX100 IS Digital Camera

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Re: Lens is stuck on camera.  it won't retract

This is an entirely hardware issue......Please immediately visit any nearest service centre...

Posted on Jun 02, 2008

Re: Lens is stuck on camera.  it won't retract - Canon PowerShot SX100 IS Digital Camera Digital Cameras

Step on it with the heel of your 6"pump

Posted on Feb 04, 2008

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Re: Lens is stuck on camera.  it won't retract

If you feel like recycling your camera contact me at critical1 (at) hotmail (dot) com


Posted on Jun 04, 2008

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Re: Lens is stuck on camera.  it won't retract

When the power is switched on the lens does not come out. The screen reads ZOOM ERROR.

Posted on Jan 04, 2008

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Hello Doris, You can "GENTLY" try to push the lens slowly back into the camera with the palm of your hand, note I said gently and slowly, do not use force !!! Then turn on camera and see if this helped, if not it is repair time.

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Lens error

There is a possibility that a bit of grit or debris has got stuck in the retraction mechanism or the lens has been knocked out of alignment.

The camera will have switches inside to tell it when the lens is retracted or extended and if it doesn't make contact within the expected time then it will give this error.

If the there is no warrantee or you dont mind voiding it then I would suggest carefully disassembling the camera and turning the retraction motor by hand to see where the problem is.


Please comment again if you discover anything.

Good luck



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It's probably a lens related problem. Blow through the lens to remove any debris stuck inside. Or tap your camera repeatedly while the lens is facing the ground.

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Hi I slipped in the garage and dropped the camera when it was on==batteries came out and lens of course didn't fully retract. Put batteries back in and the green light comes on and beeps but won't...

Sorry about your moms camera Terry... but it sounds like it needs the lens replaced. If the lens is stuck out at an angle you can *SNAP* the inner lens section back into place if you're lucky, and it will work again like normal.

I don't know your model, but a refurb lens can usually be installed for about $75 including return shipping. You should check the replacement cost of a used camera and see which is cheaper in the long run.

Hope this helps!

Thomas Drayton
Owner, Digital Camera Repair

Jul 25, 2011 | Samsung Digital Cameras

1 Answer



Its seems lens got stuck in the barrel due to external shock caused, Try out following steps-

  • If motor is running but lens won't retract sometimes lens would slip off with the gear or break off a tooth in the gear when it gets dropped. Try to gently move the lens barrel around with the finger and see if it is moving, but if tooth or gear is broken lens will move once's or twice then it will stuck again.
  • You can gently bump the camera to try to free the focusing ring.
  • You can try to turn camera ON at the table (facing it to the ceiling), don't put camera down face to the floor when opening.

Else contact Olympus, your camera need to be disassembled to get at the focusing ring at Service Center .

I hope this will solve your problem


Jul 04, 2011 | Olympus Mju 725 SW Digital Camera

1 Answer

The lens wont retract(its stuck) thus the camera will not stay on when power button is pushed

FOLLOW this procidure open the camera then rotate the lens and set it like it was before

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Kodak EasyShare M853 Digital Camera lens error 122,1,0,0

Try helping the camera to retract using your fingers while you turn camera off, try also helping lens to full extent if they don't.if you do not succeed in this simple way the camera lens must be taken apart and reassembled at a repair shop.

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You may have the same problem that i had. It does involve taking the camera apart. Not overly difficult - just fiddly.
Let me know and i'll talk you thro' it

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I had the same problem, and fixed it by wiggling the lens a little, when turning it on.
After a few tries, it finally wiggled free, and the lens retracted.

Jul 05, 2008 | Polaroid I533P Digital Camera

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