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CD and DVD Drives Not Working

Both CD and DVD drives are not working. It asks for "insert a disc" or sometimes blank. It can not open file or write file. It does not recognize anything is in the drive.

Icons are there; device drivers are there; device status says "This device is working properly".

PC has XP. Other programs run okay. Floppy drive is okay.

Thanks for any suggestions.


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Re: CD and DVD Drives Not Working

Have you recently installed a new Hard disk or a New CD. If so open cover of the PC and check that the cables are connected correctly and that the red strip on the data cable is nearest to the power cable. Also make sure that the jumper settings are correct if they are connected to the same IDE port (Cable) then there should be one that is a master and one that is a slave.

Please try these

Hope this is some sort of help

Posted on Dec 27, 2007

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You may want to double-check the "error" message. Normally, when you insert a blank CD-R or CD-R/W you'll see a pop-up message that says something like, "you've inserted a blank CD. What program do you want to use to put something on it?" And then it will give a list of programs like Windows Media Player, Nero Burning ROM, Roxio, MyDVD, etc. The last two choices are "Open a writeable folder" and "Do nothing." The next to last, the open folder, option is the CD recording option for Windows. Once you've put copies of that data into the new window click on the "burn these files to disc" link on the left side or located under the File menu at the top of the window.

Now, if it truly is telling you that you have to insert a blank CD, then you may have one of two problems. Either the CD you're putting in is NOT actually blank or the drive is having problems recognizing the media. To test the first scenario, try the disc on another computer. If it's truly blank, then try uninstalling the CD burner from your Device Manager located in the Windows control panel. Double-click on the System icon > Hardware tab > Device Manager > click on the (+) symbol next to DVD/CD-ROM drives and then highlight your Sony CD burner > right-click and in the menu choose Uninstall. Reboot your system and let Windows redetect the drive and reinstall the drivers (You may want to have any install discs handy, just in case Windows asks for them, but not likely).

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