Question about Computers & Internet

1 Answer

CD and DVD Drives Not Working

Both CD and DVD drives are not working. It asks for "insert a disc" or sometimes blank. It can not open file or write file. It does not recognize anything is in the drive.

Icons are there; device drivers are there; device status says "This device is working properly".

PC has XP. Other programs run okay. Floppy drive is okay.

Thanks for any suggestions.


Posted by on

  • howard_bcr Dec 29, 2007

    Thanks for your fast response. I have not installed or removed any HD or CD/DVD drives prior to this problem. It just quit one day.

    This PC has two internal drives, one CD and one DVD read only drives; connected to the USB bus are one CD R/W and one DVD R/W drives. First I thought maybe the lenses were dirty or I corrupted the registry. But, how could all 4 drives went bad the same time, so I ruled out the lenses problem. Maybe it's still a registry problem??

    Icons are there; device drivers are there; device status says "This device is working properly". Right click on icon and click on reject and it rejects. However, when I "open" or "explore", it asks for "Please insert a disk into drive __", when a disk is already in the drive. Tried several times with different disks.

    The internal DVD drive is Liteon DVD-ROM LTD163 and the internal CD drive is Compaq CD-ROM LTN403.

    The problem is that I can not reinstall the original drivers, because the drives are not working. If it's really the drivers, I can always go to the manufacturing sites and download them. I don't think it is a driver problem.


  • howard_bcr Dec 30, 2007

    Thanks Jaylex,

    I don't think it's the USB drives that are stealing the drive letters. The two internal drives have the same problem when I disconnected the external drives, power and cable.
    With the two internal drives disconnected, power and signal, the external drives don't work either. I suspect it's the OS or registry problem. What do you think?
    This weekend, I'm going to remove all the drives and reconnect one at a time and see if this solves the problem.




1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 417 Answers

Have you recently installed a new Hard disk or a New CD. If so open cover of the PC and check that the cables are connected correctly and that the red strip on the data cable is nearest to the power cable. Also make sure that the jumper settings are correct if they are connected to the same IDE port (Cable) then there should be one that is a master and one that is a slave.

Please try these

Hope this is some sort of help

Posted on Dec 27, 2007

  • Jason Collin
    Jason Collin Dec 30, 2007

    I also don't think that it is a driver issue have you tried removing the usb drives as sometimes they steal the drive letters for your fixed drives. I this works what you will need to do is right hand click on the cd or dvd drive and then goto properties.

    Within there you can change the drive letter to a fixed one. Once you have done that plug in you usb drives and they will take the next available drive letter.

    Hope this works for you.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have never burned a CD. I have need of burning two tonight. What do I do?

are you burning a cd or dvd? burning a cd is pretty will do most of the work for you. put a blank cd in your cd rom/ dvd burner drive. it will ask you what you want to do with the blank usually asks you to format the ok.....a blank box will pop up....drag and drop your files to be burned into the blank box.....once you are done putting your media onto the disc....eject the disk...before the drive opens a box at the bottom of the screen says that the disc is being prepared for use on other computers. when it ejects, it should be can try to put it back in to the cd drive and see if your data/media files are on the disc. burning a dvd is alot more you have software for burning dvd media? if you do, they have help me files and tutorials........some more good also shows good tutorial vids on burning. just type in "burn a cd or dvd".

Oct 12, 2010 | Computers & Internet

1 Answer

I am not able to play my movies recorded dvd but cd is working well, help me,,

Insert a DVD movie.
Open "My Computer".
Right-mouse click on the icon for your CD/DVD drive, and click "Explore".
If the hardware is working correctly, you should see a list of files & folders.

Search online for the free 'VLC' software for playing DVD-movies. Download it, and install it, to "play" your DVD-movie.

Sep 30, 2010 | LG 16x Internal Blu-ray Disc/ HD DVD...

1 Answer

The drive plays DVDs and can read doc files, but

This problem is normal and exists with many CD/DVD drives.
On some of the drives, if you put in blank discs and try to open the disc in My Computer or Windows Explorer, Windows displays no contents or a blank disc. Whereas on other drives, you get the error message that you mentioned about incorrect function.

What software are you using to burn CDs or DVDs? Are you able to burn CDs but not DVDs or you can't burn both the discs? Did you try a CDs with a different make/manufacturer? Some drives refuse on some disc makes. Try another disc and another writing speed, or try the lowest writing speed available with your software.

Hope that helps,

Mar 22, 2010 | ASUS SDRW-08D1S-U USB 2.0 Slim External...

1 Answer

Laptop is not able to Read/Write CD/DVD

Have you tried using an disc optical lens cleaner? Try that first. Unfortunately, these things do just quit sometimes, just like Hard Drives. You may have to just resort to using external usb drive or replace the internal drive.

Char S.

May 19, 2009 | Sony Computers & Internet

1 Answer

DVD writer not working

Let's make sure that Nero is not causing the problem. Try this:
-Insert a blank CD or DVD
-Find a file that you want to burn to disc
-Right-Click on said file and select Send To --> DVD-RW Drive (D:) (or whatever your recordable drive is labeled)
-Open My Computer, double click on your recordable drive
- You should see your file ready to be burned to disc
- In the left-hand panel, you should see a link that says "Burn these files to disc" or something similar - click this link and see what happens

If this process works and properly burns a disc, your issue is not with your drive but with Nero. If this process does NOT work, then you may need to reinstall drivers for your DVD writer or replace the drive if it is faulty.

Hope this helps. Please take a moment to rate this solution. Thanks.

Mar 11, 2009 | Compaq 6710b Notebook

1 Answer

No dvd in drive


Jan 02, 2009 | HP (280751-B22) Internal DVD Drive

1 Answer

Do not read the cd or dvd disc.

Its zamzam,i wud suggest you buy a new one from a better manufactuerer.

Aug 19, 2008 | Computers & Internet

1 Answer

Which disk to burn file off Hp pavilion ze5700

First, if you have an ordinary cd, so we can make sure the drive is working. If you've done that or know it's working, it usually depends on the software you're using, whether you pick data cd, or data dvd, etc. See if your drive is working and let me know. Please don't rate this 'til I've solved you're problem.

Apr 11, 2008 | HP Pavilion dv1000 Notebook

1 Answer

Do not read the cd or dvd disc.

Two possibilities that are immediately apparent. One, the lens on the drive is dirty. Stop by a department store and buy a CD/DVD laser lens cleaner CD and put it in the drive several times, making sure that it tries to read it each time. This can brush away the debris on the lens and it may work again. Two, the drive motor or lens assembly (that moves) has failed. My experience is that these drives have a 2-3 year life span. Luckily, they are now bargain-priced and you can pick them up at your local discount store and replace them yourself.

Nov 12, 2007 | Acer (91.AB264.016) Internal 24x CD-ROM...

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

429 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers

Alun Cox

Level 3 Expert

2678 Answers

David Payne
David Payne

Level 3 Expert

14162 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides