Question about Bose 3·2·1 II System

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DVD Issues I have two bose 3-2-1's. Playing a new disk on one of them, it froze up on Chapter 14. Took Disk out, it was hot, put it back in went to same chapter FROZE. Took it upstairs to the new 3-2-1 again chapter 14 froze. Got BOSE on the line, when through rebooting, same thing on both. Bose is now sending me two new units. I went to the store bought another DVD same one, thinking it might be a DVD issue. Did the same think IT WORKED, just stopped at that point for maybe 1/10th of a second. So now I am thinking it was the DVD. I have had intermittent DVD freeze up, but that could be the DVD....

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  • steamboater Jan 01, 2008

    We are getting our third Bose 321 GS system in less than 4 months. Everything works fine and we have no complaints..until you play a DVD. The DVD freezes up. It freezes up on new DVDs, rental DVDs and hardly played DVDS. Sometimes a DVD will actually finish and you will think "problem solved". But the next time you play a DVD movie, it will freeze between the middle to the end of the movie. Very frustrating as you constantly have to reboot by unplugging and you still can't view the end of a movie. We have taken some of the DVDs that froze and played on neighbors more inexpensive players and they work fine. If we have a problem with the new (the third) replacement 321 GS System we are getting this week...we will be done ever owning any Bose products. Bose has the audio down but not video. We will be exchanging for another theater system.

  • BOSEBRAIN Jan 10, 2008

    Bose will not acknowledge any problem... What do you do.. Go to the attorney general in your state, start a class action suit? I see more website entires, blogs etc... I have two systems and paid $$$$ to wire it up to SAT etc.... Bose wants me to send both units back for replacement. WHY, I would get the same issues???

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Firmware issue with bose i would call them to get dvd rom updated

Posted on Jan 10, 2008

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