Question about Dell 962 Photo All-In-One InkJet Printer

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Dell AIO 962 can't send scanned info

When I try to scan things on the printer, it tells me there is an error scanning. I can print to the printer from the computer but when I try to copy or scan it doesn't work.

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Try reinstalling the printer software by downloading the latest version from support.dell.com.Also try using the printer with a different system if avialable.

Posted on Dec 27, 2007

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1 Answer

When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem


It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    I'm having problems with my dell aio 962 printer. I cannot print from my computer and the LED diplay will only display some letters or numbers and then just ramdom lines etc.. It's my parents printer and...


    COULD BE A COUPLE OF THINGS ...MAKE SURE EVERYTHING IS PLUGGED IN TIGHT...MAKE SURE THE PROGRAM IS LOADED IN YOUR COMPUTER THEN RUN YOUR VIRUS PROTECTION AFTER IT SHOULD WORK.

    Jan 21, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    My Del 962 will not scan. The light does not come on and it does nothing. What should I do?


    Hi,.... I'm having the same problem as sharon_mi334. My Dell AIO 962 does not copy, fax or scan...but prints. When attempted(copy, fax or scan), the output is a scanned image or a print out that's completely black. When I looked at the "scanner light unit/ copier camera" or what-ever it's called ... the gizmo that moves across under the glass plate,... I noticed there was NO light coming out of it as it should on any other copier, etc. Sooo,... is that the problem, ie: unable to copy the image? If so, can I fix that by replacing a bulb or a particular unit? Looking for some advice and thank you for your help and time.

    medflight.

    Dec 11, 2009 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Dell AOI printer 962 showing error 2200 when trying to scan or copy. I have tried disconnecting and re-installing but have been unable to fix it. Can anyone help ? Mac


    go to printers find dell aio 962, right click propertys, check 1st it is set to the right port, usb, paralell which ever the printer uses and that bidirectional support is enabled.same prop. page click advanced and be sure start printing immediately is checked then ok and try printing then. if no prob here then you may have a bad driver, a bad cable or a bad printer.

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    Dell Photo AIO Printer 926 scanner


    I want to scan pictures onto my computer to post them and when I push the scan button it says Requesting scan~ and then Scan request failed... Any ideas?

    Mar 31, 2009 | Dell 962 Photo All-In-One InkJet Printer

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    Can't get all-in-one center to work


    bin the printer and do not buy from dell again

    Apr 28, 2008 | Dell 962 Photo All-In-One InkJet Printer

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    Dell AIO 962 Scanner/Fax problems


    Go to dell AIO and try the maintenance/ Troubleshoot.

    Dec 17, 2007 | Dell 962 Photo All-In-One InkJet Printer

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