You can try using a BRD lens cleaner to clean the blue ray lens, but with a Sony blue ray it is better to call Sony first, as using this kind of equipment may affect your warranty status.
Call Sony at the number listed on the owners manual and describe the problem. Alternatively see Sony Global - "Contact Us"
When trying to play a blue ray disk I get to the movies menu but then I can go no further and the...
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When trying to play a blue ray disk I get to the movies menu but then I can go no further and the remote won't work either but only with blue ray disks not with DVDs