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Compaq Presario 7118US has no video

I have a Compaq Presario 7118US. All of a sudden, the computer will not boot up, or rather, we don't get a picture on the monitor. I tried a different monitor thinking it was the problem, but it did not work. It has a GE Force 2 video card in it and I thought maybe that was the problem. So I ordered another replacement card, put it in and it still does not work. Any suggestions? There was only one place to plug the card into the motherboard or I'd have tried it in another slot. MDavis

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  • mdavis195 Dec 27, 2007

    As far as I can tell, the motherboard does not have a built-in video card. It has the connection for mouse, keyboard, 2 USB ports, a parallel port for printer and one other port, but is not the configuration for a monitor, it has the pins, I'm not sure what it's for.

    The computer began freezing up on the internet and had to be turned off several times. Finally, the last time, it just would not come up at all. The lights are on and the computer seems to be trying to process something, but doesn't show picture. The monitor begins with the light green and then it changes to orange and stays orange.

    Martha

  • mdavis195 Dec 27, 2007

    Thanks, I'll try that when I get home today.

    Martha

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Hello MDavis,

This may sound like a stupid suggestion, but does the motherboard have a built-in video card? If so sometimes they override the additional one, until it is set to use the additional one.

What happened before the picture died? Was the pc turned on and then all of a sudden went black? Was it turned off and then when you tried to turn it on - it wouldn't go on?

On the monitor, what do the lights look like when you turn on the pc? Is there a green light, does it turn orange? Is it always orange?

-Chester

Posted on Dec 27, 2007

  • Chester Gould
    Chester Gould Dec 27, 2007

    Hello Martha,



    The orange light indicates that the computer is not sending any information for the monitor to display. This may mean that there is a problem with your operating system. It is possible it has been infected with a virus and corrupted.



    What I would do, is put the cd that came with the computer or a bootup cd in the cd drive and then start the computer. Chances are high that you will see something on the screen. This will confirm that there is no problem with the monitor or video card and confirm that the operating system has a problem.



    If that is correct, I would reinstall the operating system. With windows most of the time, you can install or repair the operating system without harming any of your old settings.



    Also, that other port with the pins you couldn't identify is named a serial or sometimes called a COM port... back in the old days they were used for mice, but now there are used for modem and network connections to certain routers mainly.



    -Chester

  • Chester Gould
    Chester Gould Dec 27, 2007

    No problem, glad to help out.



    -Chester

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