Question about HP DeskJet 5650 InkJet Printer

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Paper Size Error

Okay...Trying to print a standard 8.5 x 11 b/w word document. Paper partially feeds into printer from previous attempt. I hip Print. Error saying "The selected paper size is larger than the paper in the paper tray. Change either the paper or the selclection". The yellow buttons blink - I press them -- printer prints about 1 paragraph of document - then spits it out, yellow lights blink again.

Using troubleshooter, I went into "Printers and Faxes" and the 8.5 x 11 size is selected. What am I missing?

Printer had been working great - came in from my days off and co-worker left note (before going away for 2 weeks) that printer is broken. Please help!!

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  • 417 Answers

Hi there check that the printer properties have not been changed.

  • Click Start
  • Select Printers and Faxes
  • Right hand click on printer icon
  • Select Printing preferences
  • Check that the paper size matches that you have got in the tray
  • OK and exit and test
If the above doesn't work try the following

  • Open MS Word
  • Open the document that you are having problems with
  • Click File
  • Select Page Setup
  • Check that Paper Size is correct
  • OK close and test.
This is normally a driver issue as the paper tray on the printer doesn't know what size paper is in it until you tell it from the driver.

Hope this works for you
Thanks J

Posted on Jan 14, 2008

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Then with it still not connected, go to brothers web and download the full software and drivers package to suit your operating system, run it and only plug in the usb when instructed.

Let me know if your printer shows an error when not connected or if self test fails and Ill go down that road with you... if paper light on it when not connected, it tells us we have a jam, make sure you check back door and under toner drum and paper is sitting neat in tray

But when you tell me excel works and word doesnt, i dont think printer, it is software.Check your page size settings in word and excel and of your documents as the flashing paper light may be the printer trying to tell you the data sent to it from word is a paper size mis match to what the printer has in its tray and it wants you to feed the correct size paper in the manual feed/bypass slot. You should also check paper size and tray selection in your print driver in printers and faxs under control panel is the same as your document. Here is your manual

and here is where you can download your print driver (unistall old software and unpug usb first)

The more i ponder this, it is page size settings in document/excell/word and printer is asking you to feed paper in manual pass slot (above tray)

CHEERS RON
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