Shift/hash gets the UK pound sign and shift/at gets double inverted commas

You will need to set the correct keyboard on the PC. Alternativly try shift and the number 2 (on the top row of keys NOT the number pad)

What does comma shift inverted mean?

http://answers.microsoft.com/en-us/windows/forum/windows_8-system/windows-8-keyboard-problem/01e1a921-248b-4101-83cf-67e1f59a5c6e

Hold down the ALT(ernate) GR(aphic) key -- to the right of the SPACE BAR on your keyboard.
Press the '2' key.
Release the '2' key.
Release the ALT GR key.
Does an '@' display?

Check that you are using the "American English" keyboard mapping.
Control Panel -> Regional options.

Go to control panel-Region and Language then Keyboard and Language and there you can change the language or location, etc, etc...

In the United States # is the pound sign (shift-3), in the UK the term "pound sign" is understood to mean the currency symbol, £, for pound sterling

you need to change the keyboard lay out install US if the machine is from US and UK if bought in the UK goto regional settings etc

CANT GET £ SIGN, AND " HAS SWAPPED WITH @

1, HOLD THE SHIFT KEY DOWN

2, PRESS THE "WINDOWS LOGO" AND "ALT" BUTTONS TOGETHER ON THE LEFT HAND OF THE SPACE BAR ONLY. THE RIGHT HAND ONES WILL NOT WORK

3, YOU MAY HAVE TO USE THE MOUSE TO CLICK ON THE PAGE.

4, YOU WILL NOW HAVE THE "£" BACK & THE @ OR " IN THE CORRECT PLACE.

Replace the keyboard
sorry hardware issue

Hello,

Shift + 1 = !
Shift + 2 = @
Shift + 3 = #
Shift + 4 = $

I am assuming your keyboard is set to English USA. Go into control panel, regional settings and make sure everything there is set to UK but then also open Word, up to Tools on menu bar, down to language and check that it is English UK there also and set by default. If this does not work you will have to insert it from character map and add it to autocorrect feature.

Hope this helps. Kindly update me on the same.

regards
Sammy