Question about Hitachi 42HDS69 42 in. Plasma Television

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Tv is a Lemon. Repaired 4 times in 9 months

Buyer beware, BUYER BEWARE! Hitachi Tv's are lemons, (Junk).
They look good at first, price is good but after a month or 2 they die. So if you do not want to waste your good hard earned money run from Hitachi. Boycott Hitachi Products. If it is too good to be true then it is. That should be Hitachi's slogan. (Sounds like a duck, quacks like a duck, it is a duck).
I bought a brand new 42 inch Hitachi 42hds69 Plasma tv and it just died after a month. It has been serviced 4 times already in 9 months. Replacing digital boards, power boards and other internal circuitry. Remember this is a brand new tv but you would never know it. 3 of those months we were unable to even use it because it was out of service.
I called Hitachi and spoke with senior manager RON JOHNSON 1-800-654-7013 who said he would look in to my complaint about my tv being a lemon and call me back. After a week, what a shock he never called back. After going to pick up my tv from Industrial Electronic Repair 407-855-7214 on Sand Lake Rd in Orlando Florida for the 4th time (They are clueless idiots) and seeing that they damaged my tv even further by putting a 3 inch gouge in the front.
I call Hitachi just to be told by customer service that RON JOHNSON said that having the tv serviced 4 times and the service center putting a 3 inch gouge in the tv did not fit the bill to either replace the lemon or even provide an extended warranty. Hitachi said there was nothing they could do and RON JOHNSON did not even have the courtesy to tell me himself but have customer service screen and flag my call. So now I am out all this money, Hitachi Tv is a LEMON and to add insult to injury the tv is damaged on the front as a reminder every day what a piece of junk Hitachi products are. Hitachi products are made poorly, customer service is non existent, Senior manager RON Johnson is a Yes man who does not believe 4 repairs in 9 months plus damage by Industrial Electronics Repair warrants any action by Hitachi for this tv being a LEMON. BUYER BEWARE, Stay away from Hitachi products. Unlike cars that have Lemon laws electronics do not so it is big business who will win every time. Do not learn the hard way like I did. Once again Boycott Hitachi products or you will get burned the hard way as I did. Hitachi products are Junk Lemons with a quick expiration date. Send a message to Hitachi and boycott their products! And make sure you post your bad experienced about Hitachi on the boards and reviews so people know the truth about Hitachi. Anyone including hitachi can let me know directly about their bad experience at

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Re: Tv is a Lemon. Repaired 4 times in 9 months

Hitachi is junk, wont lie. im not impressed with my plasma at all

Posted on Oct 19, 2008

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Re: Tv is a Lemon. Repaired 4 times in 9 months

Sorry for all your trouble guys, but I have to disagree. I couldn't be happier with my 42in Hitachi Plasma. I've had it for just over 11 months now and I've compared my set with a number of friends sets (Samsung, Sony, Sharp) both plasma and LCD's and my set is just as good and more often than not better, than comparable tv's of the same size. I saved anywhere from 400 to 1000 dollars compared to Sony and Samsung and my picture is just as good as theirs.
If you do a search on problems, defects and general overall tv difficulties, you'll find people that have had problems with EVERY brand on the market. Just because you spent a lot of money on a TV and can't find anyone to fix it properly, doesn't necessarily mean Hitachi is "junk". I have nothing but praise for this brand and have talked family and friends into purchasing Hitachi Plasma tv's. None of them have had problems with their sets either and all of them are very satisfied with both the quality and the price Hitachi offers.
I hope your next tv gives you better satisfaction than this one, but just remember, problems can happen with any brand on the market.

Posted on Nov 17, 2008

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