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I need technical support

I installed a 52X CD-RW & 16X DVD-ROM COMBO on my personal computer. Downloaded the software, but it will not display the movie. Displays message saying, 'Playback failed due to a problem with the video subsystem.Lowering your screen resolution or color depth may fix the problem.'

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Re: I need technical support

You need to try what it says try lowering the or color depth try 1024 X768 256 colors if that doesn't work try 800 X 640 256 colors Right Mouse click on the desktop where a Icon isn't go down to properties regular click go to settings change the screen resolution and color depth and color quality to above suggestions apply changes try your movie


Posted on Dec 31, 2007

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My DVD/ CD-Rom says it is installed but won't start. I have uninstalled and reinstalled and even spoke with the manufacturer but still no answer. Any ideas?

you may be using a UPS that is UnderRated for what you have plugged into it. Try plugging in just you PC, and Monitor, and see if the UPS will start,(or the software, which is what I think you are talking about).
Thanks for the fixya ratings, I hope this helps

Apr 07, 2009 | UPS Battery Backup Systems

1 Answer

Computer does not recognize the cd rom drives on this computer

Hello my name is Tim, It sounds like you may need to reinstall the drivers and get your pc to locate the drives, you can usually get these drivers from the manfacturers website or from for free, if you have the install disks for the dvd burner and cd rom you can use another pc to load them onto a usb drive and then transfer them to your pc that way. You can also go to controll panel, then device manager, and try to locate it there to see if it needs any drivers. I hope this heled you, please feel free to ask more questions and I will try to help.

Mar 12, 2009 | UPS Battery Backup Systems

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if you are good at opening then open the combo drive and clean the lens once by using some lens cleaner solution and then refit it it should work ...

if you still persist the problem then think that the life of the combo drive is getting down and the time to purchase new one is getting nearer ..

after some days your combo drive will fail to read the cds but it will read occasionally for some days after that it will not read anything that s because the lens is becoming weaker ...

at the cost of replacing the lens you can purchase the new dvd writer ...

but also try cleaning the lens with some lens cleaner solution after that it may work for some days ..

the only problem with the combo drive is the lens will be weaker than the normal dvd writer or cd writer so after some days of usage it fails to detect dvds followed by it fails in detecting of cds too ...

thank you

rate my solution

Sep 11, 2008 | UPS Battery Backup Systems

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Hard drives replacement

Both hard drive and CD drive can be purchased from your local technology store. For example, Futureshop or BestBuy.

You're looking for an internal IDE cd drive, and an internal IDE (NOT SATA) 3.5" hard drive. Get a 7200RPM hard drive for better performance.

example hard drive:

example cd drive. This is a cd/dvd read write combo drive:

you don't need the cd. you just need the drivers. download them from HP's website.

Mar 10, 2008 | UPS Battery Backup Systems

1 Answer

Monitoring the Votage in the battery of a RBC2 APC battery in a BP500UC

No remove the old program first always. Then reinstall. Make sure you have device no plugged in.

Feb 13, 2008 | UPS Battery Backup Systems

2 Answers

How can i format my computer

what do you want to format your hard drive so you can install a fresh windows install? if so you need to go into your bios and set the computer to boot from cd rom and then you can boot from your windows cd an format your computer from there

Dec 07, 2007 | UPS Battery Backup Systems

1 Answer

Installation for canon pixma ip 1500

Hey you again, you rated me yesterday Inappropriate. Actually, fixya expert afraid to give some solution because you will rated us Inappropriate even the problem is came from you where you was not clearly stated your problem.

Ok, but anyway I am still to help you, Is it the problem goes to the manual installation you need or the driver instead?

Printers used to be the bugbear of computer users. They were difficult to set up and ornery in operation. That's no longer the case and it's likely you'll have no problems getting your printer up and running. This is particularly the case if your printer comes packaged with your computer system or if you stick to well-known brands such as Hewlett-Packard, Epson, Lexmark and Canon.
Connecting a printer involves four steps:
  1. Unpacking your printer, removing any packaging material and installing the ink or toner cartridge. Refer to your printer's instructions to guide you.
  2. Connecting the printer cable to the printer and to the back of your computer.
  3. Connecting the printer's power cord to a power outlet.
  4. Installing the printer driver and any additional software. The printer driver is a piece of software that tells your computer how to interact with your printer.
If your printer comes as part of your system, you may find that its driver is already installed. In that case, all you'll need to do is unpack it, connect the printer cable and power cord and switch on your computer.
geekgirl.tip: Get a cable One word of warning: Make sure you purchase a printer cable! Often, this is not included in your computer system, despite it being an essential item. You'll need the correct type of cable for your printer: If it's a USB-enabled printer, you need a USB cable (note, the new USB 2 cables work with older USB 1 printers, too; so if in doubt, get a USB 2 cable); if it's a parallel printer, you'll need a parallel cable.
Make sure you get a cable long enough to reach easily from your printer to your computer. However, you should avoid cables longer than 10', because long cables can cause problems with communication between printer and computer. Try to position your printer so a 6' (or shorter) cable can make the connection.
Follow the wizard If your printer's software has not been pre-installed, read any installation instructions that accompany your printer and follow those instructions. If no instructions are provided, follow this procedure:
(Note: This procedure applies to printers which use a parallel connection. If your printer uses a USB connection, you should connect it while Windows is running and it will be recognised.)
  1. Make sure you have your original Windows CD-ROM handy. You may need it.
  2. Switch the computer off.
  3. Connect the parallel printer cable to your computer.
  4. Connect the printer's power cord to a power outlet.
  5. Switch on the printer and the computer.
  6. In most cases, Windows will detect that you've attached a new hardware device and it will launch the Add Hardware Wizard and attempt to search for the appropriate software. If the wizard doesn't launch and Windows appears to ignore your printer, you can launch the Add Printer wizard yourself by clicking the Start button, selecting Control Panel, clicking Printers And Other Hardware, and then clicking Add Printer.
  7. If the printer is directly connected to your computer, select the Local Printer Attached To This Computer option. If you will be connecting to the printer via a network connection, select the Network Printer option, then click Next.
  8. The wizard will first try to search for any Plug and Play devices (these are components that should, by rights, automatically notify Windows when they're first connected). If the wizard discovers your printer, it will display further instructions to complete the installation. You may need to restart your system to finish.

Nov 23, 2007 | UPS Battery Backup Systems

1 Answer

Installing printer

Did you just delete the files or did you uninstall the software? If you just deleted them, you may have to use a registry fixer.
Make sure that the last one was uninstalled first using Add/Remove programs. You should also delete all Temp files too.
Hopefully this solves the problem, if not you can download the latest software from the Canon site.

Nov 20, 2007 | UPS Battery Backup Systems

1 Answer

Can't load a software Essentials 2.0

Go to Start, My Computer, then you should see your software in that window, double click on it. If it's not there let me know, because you have other issues you'll need to deal with.

Nov 09, 2007 | UPS Battery Backup Systems

1 Answer

How to install a dvd burner

First you shutdown your computer, then disconnect all power cords. I don't know if you have a tower or a deskpro, with the tower just slide the panel out pulling from the back, you may have to remove a piece from the front with a tower. Pay attension to how your cd rom is hooked up, I don't know if this is a combo (cd/dvd/RW) if it's a combo, if it is a combo you would have to take out the old drive and replace with the new, just pay attenion to how the old drive is hooked there should be two cords to connect to .  If there separate drives there should be an empty bay.  Let me know how your doing, and if I can assist you more.........Thanks, Heidi

Oct 19, 2007 | UPS Battery Backup Systems

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