Question about Minolta magicolor 2400W Laser Printer

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Service Call 17H

My magicolor displays "service call 17h", error light constantly flashes, no print.
Anything I can do myself or should send to repair shop?

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Re: Service Call 17H

Had this message 17H after unpacking the Magicolor 2300 W.

Here's the step by step way to fix it, done with the help of an online technician on the phone.

Cause : one of the toner cartridges was unproperly installed in factory, or went loose during transport, so the whole toner rack is out of synch.

Solution : manually take out and reinstall ALL cartridges and reboot.
Time : 10 mins

IMPORTANT 1 : turn off the printer and UNPLUG it as you need to "erase" the error from its memory.
IMPORTANT 2 : this is a manual intervention, byp*ssing the electronic-*ssisted way to replace cartridges. As such, there's a risk to damage the unit.

How (you need to use the printer parts'names in the small manual):

1. Take out the waste toner bottle.
2. Release the transfer unit release blue lever clockwise to upper position (11:00)
3. Pull out the OPC drum cartridge and hide it in a box away from ambiant light
4. Now the fun part....
5. The toner cartridges are to be pulled out through the oval hole in the upper left corner. PLACEMENT IS CRITICAL.
Chances are there's not a cartridge ready to be pulled out as the rack is out-synch, u probably see 2 cartridges through the hole.
You need to manually rotate the rack for each cartridge BUT YOU MUST ACTIVATE ITS FREE-WHEELING FOR THAT.
6. About 1 inch to the left of the hole, there is a tiny rectangular hole with a circle button inside.
Use a flat screwdriver to push this button about 1 inch inside and hold it there.
(You know you're doing well if you can rotate the rack with one finger, almost like a bike's wheel...)
Then you can manually rotate the rack and take out each cartridge. AGAIN PLACEMENT IS CRITICAL, DON'T TRY AND FORCE OUT THE CARTRIDGE.
7. Take out all 4 cartridges.
8. Put them all back again, make sure you respect the color code (ie. C cartdrige is C slot, etc.)
9. Put back OPC Drum, etc.
10. Plug the printer and restart it.

That worked for me, the blue cartridge was indeed loose, no more 17H.

Best regards,


This message was edited by taipan on 6-3-05 @ 2:52 AM

Also read that you could try turning the machine on and hit the change toner button. If it lets you change toner, then remove all the toner cartridges and install them again and see if that clears it up.

Posted on Jan 20, 2008

Re: Service Call 17H

Thank you! Worked great. In my case I only got it after reinstalling my black cartridge; I only needed to spin it and replace that one to get it to reset.

Posted on Apr 15, 2008

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