Question about Kensington in a Box Optical (DH72123) Mouse

1 Answer

MOUSE Problems When you go across the page, the pointer will not always move. We remove the ball and cleaned but with no luck. We bought a new mouse and it does the same thing. The new mouse is a GE 97859 REV.S1 Serial# yy2607. Can you help? My email is Thanks.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Expert
  • 72 Answers
Re: MOUSE Problems

Did your to change the seting of mouse in your control panel? well, you shoud try first to change setting of mouse in your control panel, set the pointer speed to fast. if nothing happens.. go to this site and read & follow instructions.

Posted on Dec 27, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

How to make a optical mouse work better?

Your mouse is an important part of your computer system, and when that mouse has problems it is important to get them resolved as quickly as possible.

There are a number of things that can cause a mouse pointer to behave erratically, and it is important to work through each of those possible causes one by one.

Change the batteries if you are using a wireless mouse.

The batteries in a wireless mouse will generally last a long time, especially if you use rechargeable batteries.

But once the battery power begins to decline, the batteries will lose power very rapidly.

If you are using a wireless mouse and the cursor begins to stutter and jump, chances are that changing the batteries will resolve the issue.

Move the wireless transmitter to another USB port.

Problems with the wireless transmitter can cause the mouse pointer to stutter and jump. Moving the transmitter to another port will often resolve this issue.

Right-click on the "My Computer" icon on your computer's desktop, and choose "Properties" from the menu.

Click on the "Hardware" tab, and click the "Device Manager" button.

Navigate to the mouse entry in the list of hardware devices, right-click and choose "Update Driver" from the menu.

Allow your operating system to search for and install the most recent driver for your model mouse.

Clean the mouse surface thoroughly if you are not using a mouse pad.

If you are using a mouse pad, shake any dust or dirt off of it to make sure the surface is perfectly smooth.

Any imperfections in the surface could cause the mouse pointer to behave erratically.

To clean the mouse surface, hold a clean cloth over the opening of a bottle of isopropyl alcohol and soak the cloth.

Then, go over the entire surface with the alcohol-soaked cloth and allow the surface to dry before attempting to use the mouse again.

Click on the "Start" button, and choose "Control Panel" from the menu.

Double-click the "Mouse" icon, and click the "Mouse Pointer" tab.

Adjust the speed of the mouse.

If the mouse speed is set too fast, it can cause the mouse pointer to stutter or hiccup.

It may take a few tries to get the speed just right, so just move the slider and test each new setting

I have found that the best way to adjust your mouse settings is to create a control panel in your bottom toolbar scroll to the bottom of your screen right click you will see an array of options select the toolbar option then select desktop

then you will see the desktop in the bottom toolbar select the 2 >>arrow heads then all control panel items then select mouse this is in WINDOWS 7

in XP you will have to select the new toolbar option once you have that a browse option select my computer then control panel then a control panel option will be in the bottom toolbar

Hope this helps

Nov 04, 2012 | Keyboards & Mice

1 Answer

Buttons work intermittently, pointer either wont move or jumps. Put in fresh batts - didn't help

If the mouse uses a laser to detect motion over a surface, make sure that the surface is clean and uniform in colour.

If the mouse has a spinning ball, then remove the cover that holds the ball in place, and remove the ball. You'll see two "rollers" -- gently scrape all "gunk" off each roller. Reassemble.

Apr 17, 2010 | Logitech Cordless Mouse

4 Answers

Mouse will not click buttons / Task manager allows mouse to work

remove the mouse and plug it again. go in setting of mouse control the speed and all if the same the test the mouse in different pc. if that time also same then your mouse not good. buy a new 1 or put it in a service center.

Jan 29, 2010 | Keyboards & Mice

2 Answers

Mouse problems

Hello... Try unplugging then plug it again. Restart PC if it still doesn't work. But if it still doesn't work, you try another mouse. You may need to buy a new one if it's already defective.

Jan 27, 2010 | Logitech 9311570403 Mouse

1 Answer

Pointer jumps

That's not a lot of information there...

How far does it jump? How often? Since when? Is this a new mouse, an old one, an optical or a ball mouse? Do you use a mouse pad? Have you installed any of that cursor mania stuff? Is it a USB mouse?

I'd recommend (If you have a ball mouse) to take out the ball by turning the circular plate under the mouse then blowing the dust out and wiping the ball clean. If it's an optical mouse i'd suggest a new mouse-pad designed especially for this optical mice. Also you might wanna try re-installing it. Or if it's a USB mouse trying it in a different slot and cleaning out that connection too.

Dec 24, 2009 | HP Wireless Optical Mouse

1 Answer

My mouse seems to slide over the pad it is hard to get the arrow where i want it

If it is an optical Mouse it will need to be recalibrated. You cna do this in
Control Panel/ Mouse
Then Click on the Pointer Settings Tab and adjust the speed at which your mouse will move.

If is is a old ball mouse then you will need to start by removing the gromet that holds the ball in place on the underside of the mouse by turning it coounter clockwise.
Then remove the ball you will see some rollers inside and you will need a pair of tweesers to remove any accumulated debris on the rollers. then follow the instructions as above to see if that makes a difference.

Sep 21, 2009 | Dell U0636 Mouse

2 Answers

Usb mice work for a few weeks and then **** out. wha?????

if your mouse have a ball inside you can clean the roll inside sometime dust on it and do not rotate

Jul 13, 2009 | Mouse Systems Mouse (The Mouse model) by...

4 Answers

It's not working right....

The BenQ M310 mouse needs to "sync" with the USB receiver. Need to push the two buttons at the same time, or maybe the one in the mouse first then push the button in the USB receive so the two can "sync" to each other. This may solve this problem. Good luck!

Feb 16, 2008 | BenQ M310 Wireless Mini Optical Mouse

Not finding what you are looking for?
Kensington in a Box Optical (DH72123) Mouse Logo

Related Topics:

57 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kensington Keyboards & Mice Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers


Level 3 Expert

1602 Answers

Laxman Bisht
Laxman Bisht

Level 3 Expert

650 Answers

Are you a Kensington Keyboard and Mice Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides