Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune charging problems, hardware problems

When i plug my zune in my computer the battery sign comes up, and i dont know how long im suppose to charge it for, i dont even know that its charging and on top of that when i plug my zune into my computer, it wont read the hardware and i have an xp, i need help

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  • g2181 Dec 28, 2007

    same prob

  • problemsss Apr 03, 2008




    the computer isn't picking up my zune when i plug it in... it's an 8GB... my cousin said something about downloading a driver or something like that....help!


  • bthebuntons Apr 28, 2008

    my computer is not show my device(zune30GB) and niether will it charge. I need help

  • bblefty Dec 28, 2008

    I have all the software..it just won't stay on ...it comes on with the zune progress bar..but when off the charger it just shuts off

  • mikayla26 Dec 31, 2008

    my Zune digital player when i start charging it wont charge and just get stock

  • Anonymous Jan 13, 2009

    my zune

  • susant naik Jan 13, 2009

    recently i m experiencing problem in charging my zune device. When i connect my zune device to any computer, it doesn't get charged. the charging cable looks good. will appreciate someone's help

  • will byler Mar 03, 2009

    when i plug my zune in to my the computer its not charging but the usb cable looks perfectly fine. But the only time my zune does charge is when im at my grandmas house who lives like 3 hours away. i need help so that my zune will charge on my computer

  • Anonymous Mar 06, 2009

    my zune wont charge! is there a number to call or do we just have to rely on zune.net/support (which doesn't help at all) ?

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The charge time for the zune is about three hours, as for the seeing if its charging in the lower right hand part of the screen the battery icon will have a lighting bolt in the battery to show its charging, and when fully charged it will turn green

Posted on Jan 14, 2009

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In windows XP, you must have sp2, is says it in the system requirements.  I have a zune too and if it is completely dead, it will only display the battery on the screen until it has enough juice to turn the screen on.  Don't worry, if the battery is on the screen, that means that it is recieving power and is charging.  As for XP, try to update the system, the sp2 or even sp3 update should be in there!!!

Posted on Nov 26, 2008

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You need to have the Zune software installed in order for it to be recognized by Windows. Go to zune.net then download and install. The latest version is 3.1 but the download site will still call it 3.0. The download is about 131 megs!

Your Zune will NOT show up in explorer as a drive. There are hacks that enable this but from what i read it is not worth the effort.

Enjoy! The Zune rocks and the software is much better than itunes.

John Lox

Posted on Nov 23, 2008

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I had a 30g w/same problem. I installed the Zune software from CD. Plugged the Zune into my USB jack and waited hrs for the full screen battery icon to go away. It never did. Here is what I did to fix it. I left the Zune disconnected until its battery drained and the lcd went dark. In this state, pressing the play/pause button, caused the full screen battery icon to appear briefly before the lcd went dark again. With the Zune disconnected from my xp pc, I ran Windows Update in express mode. I have Windows system restore and auto-update turned off and rarely update my pc, so I also took the opportunity to take a manual system check-point (so I could restore from the check-point if an update trashed my pc). I took and installed all the latest Windows updates. When it was done, I had all the latest security updates and IE 7. At this point I went to http://www.zune.net/en-us/products/zunesoftware/download.htm and downloaded the latest Zune software. I installed the Zune software update. I ran the new Zune software on my PC and found the device tab. NOW I connected the Zune to a USB port on the back of my PC. The full screen battery icon appeared on the Zune but nothing appeared in the Zune software. I left it this way for a few minutes. It occurred to me that I might get more power through the USB port if I turned off my other external USB devices, which I did. Within a few minutes, the Zune FINALLY came to life and a Zune splash screen appeared on the device. The device booted and was FINALLY recognized by the Zune software on my PC. Shortly after that I noticed that it already started synchronizing with my PC music collection. I figured it would charge up and download my entire collection (20gig) so I grabbed some sleep for a few hours. When I returned, the PC was asleep too. Unfortunately, the Zune was not charged and had stopped sync'ing. Not to be discouraged, I woke up the PC, exited the Zune software and left the device charging for an hour or so. When I returned, the device was about 80% charged. I quickly disconnected and played my first music video on the device!!!! I reconnected (the Zune software auto-launched) and left it sync'ing and charging for a while longer. When it was 100% charged, I disconnected and have been using it for a few hours. It was a long painfull road to get this thing setup, but it was WELL WORTH IT! I am already a huge fan of this device. In fact, I'm considering passing this one on to my wife so I can get the 80gig. Hang in there, it's worth it!!!!

PS: one sidebar -- I have noticed that the pc software will only sync about 800 songs in a session. I have simply been restarting the sync to get the next session going. At this point, I am fully synchronized and have 4.5 gig free.

Posted on Dec 28, 2007

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It sounds like the device could use a full reset.

http://support.microsoft.com/kb/926917/en-us

You may also want to check some of the other battery options for the zune

http://support.microsoft.com/kb/938069/en-us

Posted on Aug 13, 2008

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I just bought my zune today and i had it plgged in since about 6 or 7 and now its ten and i had the same problem im like why the _ is it taking like 4 hours and no progress. well i did some search and all I had to do was plug it in a USB port on the back of my computer cuz thats where it runs faster. **** i wish i knew that like 4 HOURS AGO

Posted on Jul 27, 2008

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Hi,

I am not sure if this is gonna work but, since you've tried all other steps why dont we give this a try too...LOL :-)

To troubleshoot this issue, try one or more of the following methods in the order in which they are listed:
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