Question about Dell DJ MP3 Player

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Dell DJ 20

Hi, My Dell DJ 20 goes to rebuilding the library every time I turn it on. It will only let me keep 279 songs, I add more, they are there until I turn it off and turn it back on, then we go to rebuilding the library and poof! new songs are gone, anyone know the solution to this? Can it be fixed? Thanks.

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  • 758 Answers

I would recommend you to format..There are two ways you can format the player..
1) using windows media player
2) the player itself..

To format the device using windows media player..
Assuming that you are running windows XP/WMP11
Open your windows media player
Click on your sync tab
your device should be listed on the right side...
then right click on it and hit format...
Once format completed unplug the player and plug it back in..

To format the player using the player itself

To format the player using the device itself..
go under Menu, then click on setting, then there should be a format option if there isnt a format option under setting you will need to click under system info and look for format.. When the format is finished, the player will turn off

Then you will need to get a firmware upgrade for the device..to get a firmare upgrade follow the link below...

http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R96127&formatcnt=1&libid=0&fileid=124571

Thank You
Computerrep

P.S. Please rate accordingly...

Posted on Jan 29, 2008

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1 Answer

Firmware error


Try going into rescue mode by pressing the Play button while inserting the end of a thin object such as a straightened paper clip into the reset at the same time, then hold the Play button until your Dell Pocket DJ turns on.
Scroll to "clean up" and select. This just defragments your players hard drive, you won't lose any data.
If that doesn't fix it try replacing the firmware. Download the most current firmware from Dell's support website. Scroll to and select "reload firmware" in rescue mode. Connect to pc with usb cable and power on player. Double click the firmware file on your pc and let it do it's thing. This won't affect your saved data either.
If neither of those work you may need to reformat the players hard drive. This will wipe out anything you had on the player. Scroll to and select "format all" while in rescue mode. Select "yes" then just watch the progress bar. Good luck!

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1 Answer

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Are you creating playlists with Musicmatch or are you creating them directly on the DJ?

Let's say you have a playlist on your DJ and want to add a track to it. First, play the playlist. While it is playing, go to Music Library, find the track you want to add, select it with the thumbwheel, one of your choices in the menu that comes up is "Add to Selected". Select "Add to Selected". Now when the DJ reverts back to the screen showing the track being played. Hit the thumbwheel twice. A menu comes up. Select "Save as Playlist". Name it. Then delete your previous version of the playlist. Your new version will include the track (or tracks) you added.
Okay, that answered your specific question, but let me tell you it is much easier to build and organize, and yes, edit and/or add to your playlists from musicmatch.
After loading musicmatch, up near the top is a button called playlists. On its menu, select Playlist Manager. The window that opens has buttons that will let you create new playlists or modify old ones. You can dock your dj and edit the playlists on it from here or build playlists and then Send them to Portable Device (your DJ) Fairly easy.

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Perhaps try reloading the firmware? The following link gives the info.. http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&cs=19&dl=true&docid=F0F4980C22BCD325E030030ABD622DEF&journalid=2E66FA153D5411DC8D9EFF8AAB8AFD42&l=en&s=dhs#3

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1 Answer

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hold switch? try holding play and do the reset. keep holding down play as the DJ starts up and you see rescue mode, select Disk Cleanup. Wait a few mins, the player will restart and you will see Rebuilding Library, hopefully it will work after. If no go, Its a hardware failure most likely, the only option is to call Dell for a free replacement, dont worry about their refurbish talk, there is a high chance you will get a brand new DJ. Warranty status?? Try charging through the wall AC if you've been trying the USB, or the other way around. It might be a bad battery that doesn't take a charge, especially if it turns on when plugged to the wall/USB. Good luck

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