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Blank Screen in my TomTom ONE 3rd Edition

Hello...when I first purchased the unit, it was working fine. Then about 3 days later I go to turn the screen on and it turns on, but stays white...

I reset it, turned it on again, and it was fine. Thinking, yuppiie...problem solved. BAH! The white screen comes on EVERYTIME I turn it back on, and have to keep resetting the unit...

HELP!!!
G.

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  • Anonymous Dec 27, 2007

    yea, exact same problem with the same version..

  • SBATES940 Dec 27, 2007

    I HAVE THE SAME PROBLEM WITH THE TOMTOM ONE 3RD ADDITION. CONTACTED TOMTOM AND WAS TOLD THAT IT IS AN INTERNAL PROBLEM WITH THE UNIT AND IT MUST BE SENT BACK TO THEM FOR REPLACEMENT. NOT HAPPY AS THEY WANT ME TO PAY FOR THE SHIPPING. I AM GOING TO TRY AND RETURN IT TO THE STORE WHERE I PURCHASED IT.

  • Anonymous Dec 27, 2007

    Have same problem. Called TomTom sending it back free of charge. Waiting for a replacement

  • nickx281 Dec 29, 2007

    Yes. Got this for Christmas. As a matter of fact the person who gave it to me bought four of these babies. Each one suffers from the "white screen" problem. What a rip off? Nickx281@msn.com

  • Anonymous Dec 29, 2007

    Same problem. Also called TomTom and they sent a FedEx return label free of charge. But got an email this morning showing a new TomTom is on the way before they even received the return. That is great customer sevice.

  • Anonymous Dec 31, 2007

    I got this ONE on this morning and tried to play with it for a while with no problem. BUT, after shut it down and turn it on again, it just shows me a blank screen. Exactly the same problem as others mentioned. I also tried to upgrade the application, does not help.

    I ordered this one from BestBuy.ca during the boxing day sale. I remembered they put around 2000 units at that time, i dont know if all these ones have the same problem, so maybe just return it to a local store.

  • Anonymous Dec 31, 2007

    same problem -- white screen each time unit turns on. This is a brand new TomTom One (3rd etition). I called Tom Tom and finally was able to get through to support services. They state they will take back the unit and replace it.

  • Anonymous Oct 30, 2008

    i have the same problem, what do i do.

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6 Answers

I went to bestbuy and there is no bluetooth on the tomtom one 3rd edition that was sold boxing day. Apparently they are sending and email out to people who complain and they are upgrading us or replacing it with a system that is equal or better!

Posted on Jan 02, 2008

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Same problem here, blank screen and all. Emailed Customer Support and they are sending me out a new unit. Can't complain about the service, provided I get the unit soon, as I am happy with the unit and what I am getting for under $200.

Posted on Jan 02, 2008

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I was having the same problem. With the blank screen after turning it off and on again. I contacted TomTom, after about 5 minutes on hold, the customer service associate said no problem, they will ship me a new one and then to return the defective one in the return box. All prepaid, as disappointed as I was with the unit not working, I was impressed with the service received and the ease to receive an exchange.

Posted on Dec 31, 2007

Mine has the same problem.
i purchased this ONE during the boxing day sale from BestBuy.ca
they put around 2000 units at that time, i dont know if all these units have the same problem. also on BestBuy website they said this 3rd edition is Bluetooth ready and SD card compatible, but obviously it is not, i think someone in BestBuy has confused this one with the XL edition.
anyway i will try to exchange one from a local store first.
good luck everybody

Posted on Dec 31, 2007

Same problem

I haven't contacted TomTom yet

gonna try to exchange it at the store I bought it at first

Posted on Dec 28, 2007

Got it for Xmas. Same thing blank screen. Called TomTom and they sent a Fedex return label free of charge.

Posted on Dec 27, 2007

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