Question about SanDisk Sansa e250 MP3 Player

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Unable to load

When I press the power button the Sandisk title comes on and turns white and tries to come on again and again with no success. I've the 20 second reboot...failed! The recovery tool is for another model and I just reached my end but I just can't give up.

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Re: unable to load

Sounds like a bad battery. Does it also do this when plugged in to the usb port? If so, then you may have a defective Sansa. As a last resort, try resetting the unit:

Remove the 4 screws holding the backplate, disconnect the battery and wait about 10 seconds. Reconnect and reattach the backplate. Don't worry about voiding the warranty, or anything like that. At this point the unit already doesn't work and if this last attempt doesn't work, return it for a replacement or refund.

Posted on Dec 27, 2007

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My SanDisk 4.0 will not turn on. I plugged it into the computer to add music and the blue circle light is on but nothing else works. The light will not turn off either.

Try to reset your SanDisk Sansa as follows:
1. Press and hold the Power/Menu button for about 20 seconds. 2. Release the button. 3. Press the button again to try to turn it on.

Mar 02, 2011 | SanDisk Sansa e260 MP3 Player

1 Answer

My sansa san disk mp3 player wont turn off when not connected to pc. when it is connected it keeps going from saying connected, disconnected and writing all in seconds. when it is connected to the pc it...

First lets try resetting your player, to reset the player: 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player. NOTE: Resetting will turn the player off while it is frozen.
Next; if that does not help click on this link and down load the Updater program and update the players firmware.

Oct 16, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

Hy! My mp4, SanDisk, a250 is continuous: "REFRESH DATABASE" I think he over-loaded. :[ How can reset?There is no button for it. Please urgent HELP!


To RESET the e250:
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.

Aug 23, 2010 | SanDisk Sansa e250 MP3 Player

2 Answers

My sandisk sansa e260 mp3 player is always freezing . when i turn it on it pops out a window that says "refreshing database" . then stops and only load 15% of it .


As you may have noticed already, the player can be switched off when freezing and put on again, resetting the device as next:
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.

Sometimes a firmware update or reinstallation is required, to get the player function normally again, see:

Need more help ? Just post a comment.

Dec 03, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa mp3

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

Sep 06, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Evry time i turn on it comes up with sandisk then...slowly fades out white and does this again...untill i reset

Mine does the same thing. Every time I turn it slowly fades it to white..and than it does it again. I don't know how this happened. I was listening to it right before this happened. I Need help.

Nov 17, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

It doesnt want to load help!

Hey chave, I have 3 of these players in my home and every time there is a problem with them we find that if we HOLD the power button in and keep it in until it shuts off (while the button is still pressed...)can take a minute or more, it seems to reset any problems we have encountered. worth a try

Jun 05, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Blank White Screen - No Menu Showing

My Sansa has a similar problem. Sometimes when the Sansa turns on (after the Sandisk logo) the screen will either turn black, blue, or black and white stripes. The player still works, but it is hard to navigate without the screen, obviously. What I end up doing is letting the backlight turn off and then pressing any button. Sometimes when the screen comes back, the display is allright again. But sometimes it takes more than a few tries. Turning it off and on again seems to work a little better, but it is more time consuming.

Apr 01, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Repeating title screen

mine too i was mad :\ just got it fixed like 2 min. ago im soooooooooooo happy thank GOd ___________________________ I have the EXACT same problem and my device is stuck in MSD. Which two files are you talking about? My sandisk support rep did not send me any attachment. Thank you for contacting SanDisk Technical Support. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

Jan 04, 2007 | SanDisk Sansa e250 MP3 Player

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