Question about Canon ZR90 Mini DV Digital Camcorder

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Recording When I am recording I get sound but no picture.

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  • lifestile Jan 10, 2008

    When I'm recording. I can hear sond but there is no picture...just black, and yes, I removed the lens cap. Getting ready to have a baby really soon, and need tis fixed ASAP!!

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Connon will fix it for free!

Visit Cannons web page
Service Notice: CCD Image Sensor Advisory (Updated 10/31/2006)

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819

Posted on Jan 05, 2008

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