Sounds like it may be a polished surface. If you are not using a mouse pad and are just using the desktop, you may experience this issue. With a polished surface, there is a "mirror" effect on the sensor so it will not detect movement. You need some sort of texture to insure best performance. A mouse pad is your best bet, but you can use most anything that has texture. Even a sheet of paper as long as it is not high gloss. Hope this helps.
Opticals mouse do not work on properly on Red surface or black surface. It would also not work on a Transparent surface. Possibly the laser beam coming from the mouse gets absorbed by these surface color. Hence you need to use a surface which can reflect back the laser beam, so that the mouse pointer would move properly.
Hope this information was helpful.
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