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My XT will not connect to Vista.

I have had a Rebel XT for about a year now and all the software to download my pictures was on my old laptop, with Windows XP. I recently bought a laptop with windows Vista, and I installed all the software for my camera from the CD's (EOS Utility, Camera Window, Zoombrowser, etc) but when I attach my camera to my computer and open the EOS utility, I cannot upload any pictures to my computer, it doesn't recognize that my camera is even plugged in.

Vista does not recognize the camera, the Canon software being correctly installed. It always alerts that the camera isn't connected to the notebook (compaq presario 500 With Vista Home Basic).
Thanks for any hint.

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Re: My XT will not connect to Vista.

Consider NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program, such as Windows Photo Gallery or Picasa.

Posted on Oct 08, 2012

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SOURCE: EOS Utility does not Recoganize Camera

I am not sure about this matter but it seems there is a problem with your new computer. it might not recognize the usb cable.
try to plug your camera in another USB port and try again.

Posted on Aug 20, 2008

  • 62 Answers

SOURCE: EOS Utility does not recoganize Canon Rebel Xti

I believe there are 2 modes of usb transfer that you can pick in the camera. They are set somewhere in the menu in the options. If you go through the menus thoroughly you'll find it. One option is for connecting the camera directly to a printer and the other is for computer transfer (there might also be an Auto setting but I don't remember for sure). Make sure that setting is set for computer transfer. If that doesn't fix your problem, re-install or update EOS Utility / ZoomBrowser.

Posted on Aug 28, 2008

SOURCE: My XT will not connect to Vista.

I had same problem. I tried the Canon customer support and got similar advice Muhammed gave, along with several additional steps to try. None of them worked. The only thing that worked was the above suggestion of setting the camera itself to the PTP for the communication setting of the menu.

It's too bad you have do do this work around, it does not allow for the same level of control as the pc communication setting.

Posted on Oct 20, 2008

  • 3 Answers

SOURCE: Need to obtain EOS Utility for my XT, lost CD and

In most cases, you should be able to get it by going to the Canon website for your country. Go to, select your region and then go to downloads. For the US, use

Select your camera, and operating system and you will find all the utilities there.

Posted on Nov 22, 2009

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