Question about Tomtom ONE GPS Receiver

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Screen turns White and Freezes when booting up

My Tomtom One is new out of the box. When I turn it on the screen turns white and freezes. If I reset it and turn it back on it will boot up fine, but I have to reset it each time or else it won't ever turn on.

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  • Anonymous Dec 27, 2007

    My one year old Tom Tom One New Edition (I think it is version 1), also has the white screen that freezes. It started about 2 months after I bought it (and it was my second TT1--I had returned the original one for the exact same problem--I bought it at Radio Shack which replaced it immediately, and after two months of use, it started freezing up. This second TT1 also won't start up at all sometimes. I have sat in dark parking garages in Wash DC, waiting up to 15 minutes for it to start up; sometimes it never starts. Sometimes it seems related to the battery charge. I drive around with it plugged in, but off, for 15 min and then turn it on. Sometimes that works. HOwever, I always carry paper maps as backup.

  • Anonymous Dec 27, 2007

    I bought the TOM TOM One #rd Eediton for my wife for Christmas and am very disappointed. It freezes up with a white screen every other time I turn it on, it doesn't announce street names and it announces turns either too soon or too late.

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Right on,folks. It appears that TT is selling less than perfect units. I sent mine back - at their expense - within an hour of unwrapping it.

Posted on Dec 27, 2007

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I had this problem also. It will reset but it will also happen again and again. There is no fix. You have to call customer support. They are aware of the problem. They will give you info to return it to them and they will replace it. Make sure you have it with you when you call, there is a number on the bottom they will need. FYI when they tell you to mail it back to them they will not offer to pay shipping unless you say something!

Posted on Dec 27, 2007

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