Question about Creative Labs ZEN V Plus MP3 Player
I've downloaded all of the software and when i click on the zen v series media explore to start downloading songs. and nothing on the screen that pops up is clickable but at the top next to the picture of the zen it says, 'Your player is not connected. Please connect your ZEN V Series to the computer.'
so i checked the USB cable and it was plugged in i moved it into the other 3 i have and it was the same problem. i need some help please
For Windows Vista users with mp3 player Zen - see 2nd paragraph below before trying the following. Prior to my Solution I first tried to Update Driver by Search Automatically, result showed device is up to date..DID NOT FIX PROBLEM! Then I did a complete reset of my player Clean up, Format All, & Reboot only (Reload Firmware - NO), for how-to visit support.creative.com: http://support.creative.com/downloads/welcome.aspx?nDriverType=4&bLatest=1 ..still DID NOT FIX PROBLEM! Then I plugged in Creative Zen to my netbook (Acer Aspire One w/ Windows 7), usb port and connection worked properly here so I was able to download firmware from support.creative.com: http://support.creative.com/downloads/welcome.aspx?nDriverType=4&bLatest=1, Creative Zen Firmware 1.21.03/ File Name : ZEN_PCFW_L22_1_21_03.exe (for other devices click on SUPPORT at top) and I also downloaded to desktop the MP3 Recovery Tool..this time UPLOAD/ UPDATE SUCCESSFUL!!! Now, I plug the player back to my desktop but still NOT DETECTED. I then do the following...
TRY THIS FIRST BEFORE ALL OTHER ATTEMPS MENTIONED, hopefully it may save you from having to Reset to Default and lose all files - SOLUTION: Update Drivers (Important: different steps from what others has mentioned in this forum and others), to do this go to Control Panel, System and Maintenance, scroll down to Device Manager and click on Update Device Drivers, look for Portable Devices and click on the + symbol, right click on My Zen (or whatever name is listed for your player) and select Update Driver Software (you can also use the green arrow icon at top toolbar), when asked How do you want to search for driver software?, select Browse my computer for driver software, in the next box select Let me pick from a list of device drivers on my computer, in the Model box select MTP Device, installation should begin, when finished it will say Windows has finished installing the driver software for this device. If MTP Device is not listed, then try to update the firmware from another computer and retry.
Posted on May 01, 2010
I was having the same problems as all you guys,zen not detected,install driver,cant find driver etc...I finally clicked on the usb serial bus controllers in (control panel-system-hardware-device manager) and right clicked update driver for the usb.It found a driver on the c drive automatically,I rebooted,and everything worked.I noticed previously in the device manager I had 2 usb controllers (one for 2.0 and one for 1.xx).After the update it only shows one,and all my usb devices work,including the Zen!.
Posted on Jan 06, 2008
I am having exactly the same problem and have done a whole lot of things but nothing works..even reverted back to WMP 10. You would think with so many people having this problem, Creative would provide some kind of fix for it !!! If this does not work I am never buying any Creative products that's for sure.
Posted on Dec 30, 2007
I had the same problem and they only way I could fix it was to reformat my Zen Vision. To do this...hold the power button over in the on position and hit the reset twice button underneath with a safety pin. It will give you several options...the only one that worked for me is reformat. Unfortunately you will lose all your music. I did it as a last resort and now I can dock and transfer music to my Zen Vision M 30g. I also upgraded the firm ware from the creative website afterwards as a precaution. Feel free to email me if you want help doing this but its fairly easy.
Posted on Jul 06, 2008
I have the same problems with mine. I downloaded all the softwares that the website remcomends, but nothing happen my computer tells me "your divece is not connect" , please plug in your mp3 to transfer music" and i do it but nothing happens i also bought a new usv cable and nothing happen if that's not enough I gave it a try in 3 other computers and nothing happend, so whaT'S NEXT??? I know what's next, I will buy me an IPOD touch.
Posted on Jan 05, 2008
Yeahh... I went back to circuit city to return the god awful thing... after a lovely chat with creative customer service, haha i let them have it. they didn't have anything new to try, at all.
so i gave up and got a samsung with spiffy touch buttons for only $10 more. lol.
Posted on Jan 11, 2008
I unistalled my software and it said my zen wasent connected but i clicked on it, in my computer and the files came up and let me put music on so try it without the creative software my work :)
Posted on Feb 18, 2009
Pressing the reset button defo works
Posted on Oct 08, 2008
Go to members area and check my topic follow instructions and hopefully it shall work
Posted on Jun 05, 2008
Hey i have/had the problem this morning and i was stressing on how to solve A) Connecting to my PC and B) Charging it so i took a chance and used my USB HUB i have and as i type this my Zen is charging and im copying media on to my Zen. If you have a USB HUB thats your ticket.
Posted on Jun 06, 2008
SOURCE: not connected ?
lolz same bloody problem with both mine n mah sis's...
they should fix this **** fast...
or put a patch out or sumthing...
plugged it in n got jack for response
i reinstalled (many many times)
tried other devices (which worked excellently)
have all teh requirementz 2
meh **** happens right?
we want a patch!!!!
Posted on Apr 07, 2008
Start in recovery mode (hold down play).
Select reload firmware.
Download the latest firmware from support.creative.com.
Plug the player into the computer, and reinstall firmware.
Posted on May 11, 2009
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