Dell Inspiron 6400 PC Notebook
Problem for Dell Inspiron 6400 PC Notebook

Blue screen when I close the top of my laptop or shut it off




By cjcjcj0922 on Oct 13, 2009

" "
A few days ago I closed the top of my laptop (DELL inspiron 9300). When I opened it back up I had a blue screen Error code as follows:
0X0000008E 0XC0000005 0X0805BC07 0XB9B6653C 0X0000000. So I shut it off. Next day same thing when I shut top of my puter, so tonight, I thought I would shut it off and see what happens. It wont shut off. It starts powering down and the same blue screen same error codes. Otherwise..no problem. I added a broadband a few days ago but I was already using it on my laptop all last month and never had a problem. I have not added anything new or changed any programs.
1 more thing, when it sends error info
(this is what shows up once I restart it)
(BCCode : 1000008e BCP1 : C0000005 BCP2 : 805BCD07 BCP3 : B9DA2A50
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1 )
to microsoft, I get error saying :
http://watson.microsoft.com/dw/dcp.asp?CLCID=1033&EXENAME=generic&BRAND=WINDOWS
application not found.
Any help or suggestions or tell me what the error codes mean(ive tried to look them up and can only find the 1st set). would be awesome!!!!!!!!!
Thanks Crystle

Solution #1

posted on Oct 13, 2009
Not Rated)

anandsharad

Rank: Guru  Dell Expert
Rating: 93%, 56 votes
this error relates to video drivers. to fix this. restart your computer and as soon as you see dell keep tapping the F8 key in the top row to get advanced boot options. and then select "Enable VGA Mode" and press enter 2 times. then the computer should start and then do a system restore. to do system restore.
There are two ways to perform a System Restore in Microsoft Windows. The choice only depends on if the computer is currently able to boot into Windows or not. If the computer is able to get to the desktop (with the clickable start
in the lower left corner), then choose Method 1. If the system is unable to boot to the desktop or otherwise is unable to complete a system restoration using the selection above, then choose Method 2.
Method 1 Able to Access the Desktop.

1 start .
then click Help and Support
2 Under Pick a Task
, click Undo changes to your computer with System Restore
3 Select Restore my computer to an earlier time
, then click Next >
4 Under, 1. On this calendar, click a bold date, select a date before problems were observed with the computer.
Dates in bold indicate a restore point is available for that date.
5 Under, 2. On this list, click a restore point, click to choose a restore time from the list.
6 Click Next >
.
7 Verify that the desired restore point is listed, then click Next >
.
8 After the computer restarts, the Restoration Complete page of the System Restore window appears. Click OK
.
If the problem still occurs, try restoring the computer to an earlier restore point.

Method 2 Unable to Access the Desktop.

1 Turn off the computer.
2 Turn on the computer and press the F8 key every other second until the Windows Advanced Options window appears.
3 Press the <Down Arrow> key on the keyboard and select Safe Mode with Command Prompt.
4 Press the <Enter> key on the keyboard.
5 Log in as the administrator or as a user with administrator rights.
6 At the command prompt (blinking cursor), type:
C:\Windows\system32\restore\rstrui.exe
and then press the <Enter> key.
If Windows XP has been reinstalled to a different location on this computer, change C:\Windows to the new path.
If this doesnot work...then we need to reset the computer back to factory settings.
Notice:
Restoring the original factory image erases ALL existing data. This includes files, folders, programs, drivers, E-mails, photos. Before performing a PC Restore, back up all personal files. If you do not back up your personal files, the data will be lost.

1 Turn on the computer.
2 When the Dell splash screen appears during the computer startup process, press and hold <Ctrl> and then press <F11>. Then, release both keys at the same time.
NOTE: Some systems like Inspiron Mini 9 (910) do not support System Restore as they do not have <F11> nor any substitute.
3 In the Dell PC Restore by Symantec window, click Restore. Alternatively, press <Tab> to highlight Restore, and then press <Enter>.
4 When a warning message appears stating that all data will be lost, click Confirm, or press <Tab> to highlight Confirm and then press <Enter>.
The Progress window will appear. Once the restore process starts, Dell PC Restore by Symantec usually takes about 8 to 10 minutes to finish.
When the restore process is complete, the following message will appear:
The system recovery process was successful.
5 Click Finish or press <Tab> to highlight Finish and then press <Enter> to restart the computer.
The software is now installed as it was when the computer was first received.

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