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Your problem may be due to weak/worn out batteries or corrosion on the battery contacts inside the camera
which can prevent the full power of the batteries from flowing into the
camera. Try this free fix before you do anything else: remove the batteries and wipe the camera contacts firmly with
a dry cloth (heavy corrosion may require cleaning with a wire brush,
steel wool, or sandpaper). Remove any residue that may have fallen
into the battery compartment during cleaning, then wipe both ends of
the batteries and place them back in the camera. This cleaning clears
the problem about 90% of the time. If it doesn't work for you, your batteries may need to be replaced, or the
camera may require professional repair.
kbinkhorst; try going to the manufacturers website - look at support for your camera or downloads for your camera - then download the CD contents. If that doesn't work - try looking for parts at the manufacturer's website and see if it's available to order. Or seek a friend who has the CD or look on eBay for digital camera accessories or parts. Hope some of this helps.
Take it back and get him a different camera, I hate to tell you that those special pics may never be recovered. I have been looking for help everywhere for this crappy cam and the pics are so bad you can't hardly see anything even in good light. I still have not gotten the software to work at all. It is junk and they need to get them off the shelves I paid 35.00 for my son's and it isn't worth one penny! Sorry that you lost out on such a important historical moment hope you used your camera too.
Good Luck. Mia