Question about Brother IntelliFax-2820 Laser Fax
Our brother fax 2820 says it has a paper jam inside, but I can't find any paper. I did get the error message to go away once, then we sent a fax to it and the paper from the try didn't go but 1/2" then jamed again. How can I reset the factory settings? I call brother and they won't help me.
Open the rear door on the unit. Inside, you will see a black "Flap" which is called the rear paper chute.
On that chute, on the inside, you will find the paper exit sensor actuator.
The problem is that your actualor is stuck. This is a common problem on this print engine. You should eb able to see how it works. There is a little tab that has to fit into a little slot. Line them up and the machine should start working fine again.
Posted on Dec 30, 2007
You may also have a problem with the paper feed (clutch, dirty feed/pick up tires) section, or even a dirty sensor as Jay mentioned. A sensor in modern office equipment is generally a photo sensor, which means it shoots light from one side to be detected on the other side of it. If it's dirty, it will give you a flase reading. Try cleaning the tires that pick up the paer from the tray (don't force them down if they won't rotate easily) with mild soap and water on a rag, and also try fresh paper. Sometimes if paper has been sitting for a while, or in damp conditions, it will pick up moisture and give you paper feed problems... which is what it sounds like you are having. Sounds like the paper may need even be making it to the sensor in the 1st place if it on comes out of the tray 1/2 an inch. Good luck
Posted on Dec 27, 2007
Check inside the machine for a little black sensor flag that may be stuck.. It should be able to swing freely. There are two or three of them in various places of the paper path.
Posted on Dec 27, 2007
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Please check rear door area for paper, can you use manual feed slot? Power off machine with all jams removed and paper loaded, then power on, can you tell us exact error message/lights that are shown in this state?
Oct 15, 2007 | Brother IntelliFax-2820 Laser Fax
Jul 18, 2007 | Brother IntelliFax-2820 Laser Fax
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