Question about Brother IntelliFax-2820 Laser Fax

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Paper jam inside

Our brother fax 2820 says it has a paper jam inside, but I can't find any paper. I did get the error message to go away once, then we sent a fax to it and the paper from the try didn't go but 1/2" then jamed again. How can I reset the factory settings? I call brother and they won't help me.

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Open the rear door on the unit. Inside, you will see a black "Flap" which is called the rear paper chute.

On that chute, on the inside, you will find the paper exit sensor actuator.

The problem is that your actualor is stuck. This is a common problem on this print engine. You should eb able to see how it works. There is a little tab that has to fit into a little slot. Line them up and the machine should start working fine again.

Posted on Dec 30, 2007

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You may also have a problem with the paper feed (clutch, dirty feed/pick up tires) section, or even a dirty sensor as Jay mentioned. A sensor in modern office equipment is generally a photo sensor, which means it shoots light from one side to be detected on the other side of it. If it's dirty, it will give you a flase reading. Try cleaning the tires that pick up the paer from the tray (don't force them down if they won't rotate easily) with mild soap and water on a rag, and also try fresh paper. Sometimes if paper has been sitting for a while, or in damp conditions, it will pick up moisture and give you paper feed problems... which is what it sounds like you are having. Sounds like the paper may need even be making it to the sensor in the 1st place if it on comes out of the tray 1/2 an inch. Good luck

Posted on Dec 27, 2007

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Check inside the machine for a little black sensor flag that may be stuck.. It should be able to swing freely. There are two or three of them in various places of the paper path.

I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de

Posted on Dec 27, 2007

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There are 3 places to check for jammed paper.

Turn off the fax machine, then remove the tray and open the back cover, and open the front cover to remove the drum and toner (cartridge) and look inside machine.

After you find the jammed paper put the cartridge and tray back in machine and close all the covers.

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Out of the lower paper tray when you go to print? Try this, remove the cassette tray and use a water dampened cloth and clean the gray paper pickup roller off. A lot of times this has paper fiber build up that causes the paper not to feed. The printer has a certain timing pattern for when paper should reach a certain sensor, and if it doesn't, then a jam error will occur.

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