To restart the Zune device, follow these steps:
1. Set the Hold switch to the unlocked position.
Note To make sure that the Hold switch is in the unlocked position, you may have to move the switch back and forth until the switch is in the correct position.
2. Press and hold the Back button while you press the top of the Zune pad
Try turning it off fully by pressing "down" and the "back"(not left) button for about 5 seconds and then turn it back on again by hitting play.
Or just let the battery die and charge it from dead.
If that does not work then you may need to reformat the zune from scratch, hold back+left+center while it's booting to wipe the drive... then plug it into your computer for firmware install and song transfer.
I had this problem this morning and since tech support was closed I decided to fix it myself. Pull the back case off the zune and unplug the battery for about 30 seconds. Put it back in and back together and it should work. Not really sure why this works but I think it's got something to do with mangled data in the RAM and since there's no off switch there's no real way to turn it completely off to clear the RAM. All I know is it worked for me and a friend who was having the same problem this morning.
Here's a guide on how to take it apart: http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm
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I would first allow the Zune to completely charge (the battery symbol should be full and green[i believe--it's been a while since I first got mine]).
I would then unplug the device and restart the computer. Once your computer has completely rebooted connect the device to the computer and see if it detects the device. It should work. Also you might try another USB port.
run the battery completey dead or you could possibly reset the device to factory default...
Try this.... Reset Zune: Press and hold the back button while pressing up on the control pad. Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.
Also, make sure that the hold button on top of your zune is turned to the off position.
Let the battery drain completely and then plug into computer. There was a leap year glitch from Microsoft and the fix is working today. Ours froze yesterday and it's OK this morning. This only fixes those that froze Dec. 31st.
A co-worker of mine may have found a solution. But it is risky, since you have to open your Zune. Since his Zune has already no warranty, he carefully opened it, unplugged the battery cable and waited a few seconds, plugged it again and restarted.
The device is now working! we're listening to it right now and the computer recognized it. It seems like a solution to me! (If you have no problems opening your Zune). there is this video and some others on youtube that can instruct you on opening your Zune: http://www.youtube.com/watch?v=TBL0lPBpC3I
I turned on my Zune and the screen froze so I turned it off but it would not turn back on.
I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D