Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

Mirosoft zune froze up

Mircosoft zune keeps showing a battery charging symbol and froze up

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  • 8 more comments 
  • Anonymous Nov 25, 2008

    It doesnt work ot turn on even when I connect it to the computer

  • Anonymous Dec 31, 2008

    Woke up this morning, with the same problem, it could be a virus, or what?

  • hale_ick Dec 31, 2008

    Ok my zune went blank after the freeze, now if i hit the play button i get a battery with this symbol [ ! ] in a battery. whats going on need help here?

  • Anonymous Dec 31, 2008

    Zune support posted that they are aware of the 30G zune problems and are working on it. Hundreds of people including both 30G zunes in my house are frozen as well.

  • Anonymous Dec 31, 2008

    i had a ! so i plugged it up and now it is frozen at the start up page

  • Anonymous Dec 31, 2008

    my zune it wont turn of or wont reset says on a scerran whit the logo and zune it saids

  • Anonymous Dec 31, 2008

    My 30g zune rebooted and soon after that, died. i plugged it in and it's stuck on the rebooting screen. none of the buttons seem to do anything either.

  • Anonymous Dec 31, 2008

    Nice to see it isn't only me, but where do we go from here??? First thing we all need to do is cancel our subscription if we have one. That will hurt Microsofts pocketbook!

  • mitarx Dec 31, 2008

    Frozen Zune

  • chantelles Feb 11, 2009

    my zune is completely not responding, it is frozen on the inbox page, i cant get any of the buttons to do anything?? please help



3 Answers

To restart the Zune device, follow these steps: 1. Set the Hold switch to the unlocked position. Note To make sure that the Hold switch is in the unlocked position, you may have to move the switch back and forth until the switch is in the correct position. 2. Press and hold the Back button mirosoft zune froze up - zune_button_back.gif while you press the top of the Zune pad

Posted on Sep 25, 2008

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Try turning it off fully by pressing "down" and the "back"(not left) button for about 5 seconds and then turn it back on again by hitting play.

Or just let the battery die and charge it from dead.

If that does not work then you may need to reformat the zune from scratch, hold back+left+center while it's booting to wipe the drive... then plug it into your computer for firmware install and song transfer.

Good luck

Posted on Feb 06, 2008

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I had this problem this morning and since tech support was closed I decided to fix it myself. Pull the back case off the zune and unplug the battery for about 30 seconds. Put it back in and back together and it should work. Not really sure why this works but I think it's got something to do with mangled data in the RAM and since there's no off switch there's no real way to turn it completely off to clear the RAM. All I know is it worked for me and a friend who was having the same problem this morning.

Here's a guide on how to take it apart:

Posted on Dec 31, 2008

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Posted on Jan 02, 2017

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1 Answer

Zune won't respond to any key presses.

I would first allow the Zune to completely charge (the battery symbol should be full and green[i believe--it's been a while since I first got mine]).

I would then unplug the device and restart the computer. Once your computer has completely rebooted connect the device to the computer and see if it detects the device. It should work. Also you might try another USB port.

Jun 07, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune just stopped working

run the battery completey dead or you could possibly reset the device to factory default...

Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

Mar 22, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer


Black screen? No response at all? Zune logo? Battery symbol? Error message? Lock button on?
Aw heck, since you think it's a piece of sh*t anyways, grab a ball peen hammer and have fun...

Feb 28, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune frozen with logo

Let the battery drain completely and then plug into computer. There was a leap year glitch from Microsoft and the fix is working today. Ours froze yesterday and it's OK this morning. This only fixes those that froze Dec. 31st.

Jan 01, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

30GB Zune Froze

all of the zunes 30gb in the world went dead last night go to zune and request a repair they will be helping you soon .

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

30GB Zune Froze

A co-worker of mine may have found a solution. But it is risky, since you have to open your Zune. Since his Zune has already no warranty, he carefully opened it, unplugged the battery cable and waited a few seconds, plugged it again and restarted.

The device is now working! we're listening to it right now and the computer recognized it. It seems like a solution to me! (If you have no problems opening your Zune). there is this video and some others on youtube that can instruct you on opening your Zune:

I'm about to do it now. Good luck!

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Unresponsive (and dead battery) zune o' saddness

Power sources that are supported loadTOCNode(2, 'moreinformation'); To charge the battery in your Zune device, you must connect the Zune device to one of the following supported power sources:
  • A computer’s USB port that you can connect to by using a Zune Sync Cable.
  • A Zune AC Adapter that you can connect to by using a Zune Sync Cable. Note The Zune AC Adapter is sold separately.
  • A Zune Car Charger or a Zune FM Transmitter/Charger. Note These items are sold separately.
  • An Xbox 360 console's USB port that you can connect to by using a Zune Sync Cable.
  • A “Designed for Zune” mobile battery pack

Nov 09, 2008 | Microsoft Zune JS8-00001 Digital Media...

7 Answers

My zune wont turn on

I turned on my Zune and the screen froze so I turned it off but it would not turn back on.

I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D

Nov 12, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

4 Answers

After charging it froze up!

I have the same problem, it is completely frozen and will not turn on or off even after I charge it. It appears to be completley frozem, help!

Aug 29, 2007 | Microsoft Zune JS8-00001 Digital Media...

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