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QUESTION when i try to install software it says service pack 1 needed. what does that mean?

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Hi, I've had Sony Walkman NWZ-B135 for 2 months now. Affer first few day of use it started freezing while listening to MP3. Now it hardly makes through 1-2 songs till it freezes and I have to reset it. I'm sick of resetting it all the time. It doesnt freeze when I pay radio. can you pls help?

Posted on Aug 12, 2009

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It means your running system which is probably Xp needs an update, maybe you turned the automatic updates off, turn them on or go to the microsoft website to get service pack 2, and I recommend you get the rest of the necessary updates too.

Posted on Dec 26, 2007

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SOURCE: software installation for gogear 2 GB SA 1928/97, device manager

I presume that you're using windows xp, so You must install SP1. You can do this on this address.

Posted on Nov 14, 2008

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Need to register product? ALSO UNABLE TO INSTALL

Hi shirleyrate,

You can register your Philips GoGear mp3 player @

From the Support Site, you can download software, find manuals, and read FAQ's:

If you have any additional questions or issues, Consumer Care can be reached @ 1-888-744-5477 - an agent can walk you through set-up and installation over the phone.

Hope this helps! If so, let me know by rating this solution so that I can help others more effectively!

How to Install:

IMPORTANT: Before doing the installation, please make sure that your PC is running Windows XP (Home or Professional) Service Pack 2 or Windows Vista. For all legal licensees, Windows Service Pack (SP) upgrades are free. Also make sure that you have the administrator privileges on the PC and all antivirus and spyware software is disabled.
  1. Install the music and photo software as well as the device manager by inserting the installation CD into the CD-ROM drive. (If the installer menu is not displayed automatically, please click the start.exe file in the root directory of the CD in Windows Explorer.)
  2. From the installer menu, select your preferred language; the welcome screen will appear. Click NEXT to advance through the next pages until you reach the Install Software page, and then click NEXT to start the installation of the Philips Device Manager and Windows Media Player.
  3. Follow the on-screen instructions to complete the installation.
  4. As soon as the installation is completed, restart your computer, and then connect your player to the computer using the supplied USB cable.
  5. Once the device is connected, you may see the device appear in the task bar or as a folder in Windows Explorer. Now, you can launch Windows Media Player and use the software to transfer music to your player.

Jul 30, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Philips go gear sa3245/97 not starting

You can download content to a Philips GoGear multimedia player using Windows Media Player or MusicMatch Jukebox in Windows. Earlier versions of Windows starting with 2000/ME and XP are compatible with GoGear. If the device is not recognized by the Windows XP operating system or is receiving error messages, you may have older versions of the necessary software installed. There also may be firmware issues with the GoGear device.


Connect the Philips GoGear to another USB port on the computer. Sometimes USB ports go out, especially those in the front of the computer case. Try inserting the GoGear into another port and see if XP can now recognize the device.

Download Service Pack 1 or later for the XP operating system (see Resources). Philips GoGear can only operate on XP systems with at least Service Pack 1 installed. You may also receive an error message pertaining to the service pack when trying to insert the installation disc for the GoGear support software.

Install the latest version of Windows Media Player. Philips GoGear requires at least Windows Media Player 11. Windows Media Player 11 is available for XP .

Install the latest version of MusicMatch Jukebox (see Resources). Earlier version of this software may be causing error messages regarding missing MP3 tag information and missing tracks. Follow the download prompts, then unzip the folder and click on the "HDD_xxx.exe" installation file. The latest version of the software will be installed.

Install the latest firmware on the Philips GoGear. The actual firmware required depends on your GoGear model. Open either Philips Device Manager or Songbird, depending upon which management software you are currently using. Close all programs on the computer except for the Device Manager/Songbird. Connect the GoGear to the power supply and the computer. Click the "Repair" tab in the Device Manager and click "Repair," or click "Tools" in Songbird and select "Check for updated firmware," and the firmware will be updated on the GoGear.

Mar 31, 2011 | Philips MP3 & Digital Media Players

2 Answers

Hey i have plugged my ipod in and it is not being detected at all

uninstall the previous itune software and install a new one..

Aug 07, 2009 | Apple iPod shuffle MP3 Player

1 Answer


This will work if you have windows xp (service pack 2) and windows media player 11 you will not need the drivers or installation CD just charge and play.
Both free
XP Service Pack 2 Microsoft Here Media Player 11 Here
Even though if you want the software for your player, Click Here for Official Creative Support.
Note: The first solution works perfect, give that a try, it will be easy for you.
If I was helpful, kindly do Rate!

Jul 26, 2009 | Creative Labs Zen Micro MP3 Player

1 Answer

Software installation for gogear 2 GB SA 1928/97, device manager

I presume that you're using windows xp, so You must install SP1. You can do this on this address.

Nov 13, 2008 | MP3 & Digital Media Players

2 Answers

XP won't recognize Sansa m240

from SanDisk.SanSa 's menu--setting -- advance - USB,
select "MSC" mode.

it works for me at my XP2.

Mar 07, 2008 | SanDisk Sansa m240 MP3 Player

4 Answers

I dont have driver 4 RCA TH1100A

Hello likeapimp,

Both the TH1100 and TH1101 require Windows 2000 (Service Pack 3), Windows XP
(Service Pack 1 or higher) or Windows Vista. All of these OS's will recognize the players without you installing any drivers.

Jan 04, 2008 | RCA TH1101 MP3 Player

2 Answers

RCA mp3 player software won't install on my computer.

You don't need the installer- Windows Media Player will find the device, then click on "Sync" at the top to download the music to your player.

Dec 29, 2007 | RCA OPAL M4001 MP3 Player

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