Question about Linksys Wireless-G WRT54G Router

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No internet connection on my laptops

My girls just got new laptop computers for Christmas- I have the router hooked up to my desktop computer, but they are not able to get online. When they try to log on a message will appear that states they have no internet connection- What do I need to do?? The sales person in the store made it sound so easy- just follow the directions (I did) and all computers will be online.... HELP.....

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Re: No internet connection on my laptops


What internet provider are you using. is it verizon DSL or Comcast cable? 2 problems come to mind. the first is from your DSL or Cable box are you using USB or CAT5 cable (CAT5 has ends alittle larger than your phone wire)
If you have the CAT5 cable make sure it is going from your DSL/Cable box to the Internet connection on your router. you will have 1,2,3,4,5 ans one that says internet or WAN.
run another CAT5 Cable from your desktop computer to one of the 1 - 5 ports on the router. (If you do not have a Network card on your desktop you will need to install one.)

If all the above is correct and you have connection to your desktop and not your laptop please provide the Model number of the DSL/Cable box. some of the new boxes have a router built-in and cause issues. if the DSL box is a westell 6100. If this is the case I will provide detail on how to change your router so it functions as a switch to make it work. not hard to due but requires alot of instructions to complete.

Posted on Dec 26, 2007

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Re: No internet connection on my laptops

Please understand as I get very basic to start but things very obvious to you I cannot see.

Generally when including a router in a home network starting from the cable (tv) or the phone socket (dsl) in the wall with a phone wire plugged in. The next box is generally provided by your internet service provider and is a modem/something that connects to the phone line or cable. Then sometimes when only one computer exists computers are directly connected to the modem with an ethernet cable (looks like a fat phone wire with oversize connectors) or a USB cable (small flat retangular ends).

When you want to add a router for multiple computers. The computer gets disconnected. If a USB cable was used it is often replaced with an ethernet cable and that cable connects to the WAN port (probably separate from a block of 4 lan ports) of the router you bought (tell me if you have two routers -- that is a different problem). If your service comes from a cable (tv) company your router may already be properly configured. If however you have DSL service from the phone company the chances your router is correctly configured are less. To finish with the cabling story -- your computer then hooks to one of probably 4 LAN ports all in a block. Now if you are lucky power on all devices and boot up your computer and see if you have internet access. If you do great if not please provide me the name of your internet service provider or a link to their help/support website and I will see what I can do to assist in completing the router setup. Until your wired computer gets access to the internet your girls wireless connections will not work either. Once we get the wired connection working we will address the wireless connections.
If necessary unplug the router and plug the computer back into the original cable until we get the router working.

Posted on Dec 26, 2007

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