Question about Kenmore 24 in. 16492 / 16494 / 16499 Built-in Dishwasher

4 Answers

Door falls open

The door on my Kenmore Elite 16492 dishwasher now falls open instead of the spring tension that used to be there. I feel that it may pose a danger to my 2 year old daughter if she happens to hang on the door, and it falls open freely instead of with the spring assist. Is this an easy fix? How do I get at the mechanism that controls the door? Thanks!!!

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  • BoulderScott Dec 28, 2007

    I have the same problem! I took of the face plate at the bottom (below the door), but saw that the dishwasher is pretty tightly wedged under the counter top. I don't think you can access the spring from the front and I was worried I'd break a hose or fitting pulling it out myself. I have the Sears repair guys coming out tomorrow. I'll let you know what they say...I'm afraid I'm going to break my leg when that door slams down!

    Scott in Boulder, CO

  • lindalysaght Dec 31, 2008

    I know this is an old posting but we have already repaired it once this way. NOW, the white plastic things you thread the cord around seem to have come loose on one side and we can't decide how best to fix it. Anyone out there with the same issue. I, too, paid almost $1K for my dischwasher and this is a pain in the A--.



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I have had this issue TWICE now on a three year old dishwasher, and Sears charges you $150.+ to fix it. It is quite simple to fix, there is a special part that has all the pieces attached to it, except for the spring. You will have to remove the screws that are holding your dishwasher under the counter. This could be behind the rubber on the sides. I had to remove a gray plastic circle piece on the inside to see the screw (it pops right out, don't loose it!). Pull out the machine enough to see the out side- side. You will see a (plastic) white roller, string(rope), and a piece that attaches to the dishwasher. There is a number on the white plastic piece that looks like a L (it just slides out). Thess pieces are called the Dishwasher Door Balance Link. You will need to order these pieces, they are all inclusive, and come for both sides of the door, at a whopping price of $15.00. VERY simple to install. Attach one end to the spring, line up in roller then attach to the dishwasher. It is easier to look at it and follow what is on the dishwasher than me clearly explaining it. I feel that paying $1000.00 dollars for a dishwasher would warrant using metal pieces instead of substandard plastic, for this application. These door are very Heavy and like I have said I have replaced them twice with a waiting time of three weeks for the repair man. Please try it, you can do it.

Posted on Dec 31, 2007


FYI I doubt you need to buy the springs - when the plastic or cord breaks and loses tension, the spring is still sitting there. Its a heavy metal spring and isn't likely to "break" You can save a few bucks by not buying new springs.

Also you can often just reach under and do this without pulling the machine out, which is much faster although a little more challenging. But that way you dont need to disconnect the waterline, etc.

Posted on Aug 26, 2008


Jeff and Badadrtr,

Thank you for the advice and help (including part #'s!) to get this fixed. I ordered the parts from Sears on-line and paid about $15 for the spring, and about $13 for the plastic cord and roller. Plus tax and shipping brought my total to about $40. I couldn't find these pieces on ebay, but I may not have searched correctly.

Only difficulty was pulling the dishwasher out from under the cabinet. Loosened the leveling feet and pulled...what was holding it was the water line in from the crawl space. Went below and shut the water off, disconnected and it came out far enough to attach the spring and new cord.

Took about 1.5 hours with the complications, but very easy when I got the washer out! THANKS!


Posted on Jan 14, 2008

Thanks for all the help. I actually pulled my dishwasher out, and it is a very simple fix just like you said. I can't believe that it is only a simple cord with some plastic pieces on the ends. What a cheap way to go on that.

For BoulderScott: I actually found the parts on E-Bay of all places!! The part number for the spring is 8270182, and the part number for the cord and roller set (2 of each in the set) is 8194001. Very easy once you pull the unit out. Make sure you turn the leveling feet in before trying to pull it out. Those should be accessible by removing that bottom panel. Hope this helps for anyone else also.


Posted on Dec 31, 2007

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