Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

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I tried to upgrade my firmware now it gives me the Rescue Mode Screen

Nothing works it just brings me back to the rescue mode screen. When I click reload OS it tells me to start the firmware upgrade but then the firmware upgrade says the player isn't plugged in. Please help

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Re: I tried to upgrade my firmware now it gives me the...

I had the same problem while upgrating the firmware. I asked CREATIVE and they told me to reinstall the Windows Medial Player 11. I upgrated the firmware again and now it runs.

Posted on Dec 28, 2007

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My creative zen does notb work it keeps saying hardware problem on the screen

You need to verify that its fully charged. and getting recognised by the PC as an external drive.

Then try changing the battery. Else if it permits you can upgrade the firmware.

If all doesnot function. You may visit creative service center or showroom.

Mar 24, 2008 | MP3 & Digital Media Players

1 Answer

Dell Digital Jukebox

Anything unusual happen to the player before the problem started? Dropped it or perhaps unplugged it from pc while synchronising? The most likely fixable problem is a loose connector on the HDD/main board cable, or a failing battery/power adaptor giving the HDD a voltage too low. unfortunately however the HDD on these players is a bit vulnerable to rough treatment. When you connect it to a computer, does it still appear as normal or is it not recognised etc. What operating system PC are you using - perhaps formatting from the PC first before trying to install the firmware will help. Are you using the latest firmware from Dell or are you using a cd that came with the player? Is your player still under warranty or do you want to try and open it up and have a check yourself. Let me know more info and what you wish to try :)

Aug 17, 2007 | Dell DJ MP3 Player

1 Answer

I tried upgrading my old Juke box. It went into rescue mode. How to re-install and set up new firmware

see this link it may help u

try uninstalling window media player 11 from pc.

Apr 02, 2010 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Firmware error

Try going into rescue mode by pressing the Play button while inserting the end of a thin object such as a straightened paper clip into the reset at the same time, then hold the Play button until your Dell Pocket DJ turns on.
Scroll to "clean up" and select. This just defragments your players hard drive, you won't lose any data.
If that doesn't fix it try replacing the firmware. Download the most current firmware from Dell's support website. Scroll to and select "reload firmware" in rescue mode. Connect to pc with usb cable and power on player. Double click the firmware file on your pc and let it do it's thing. This won't affect your saved data either.
If neither of those work you may need to reformat the players hard drive. This will wipe out anything you had on the player. Scroll to and select "format all" while in rescue mode. Select "yes" then just watch the progress bar. Good luck!

Feb 17, 2010 | Dell DJ MP3 Player

1 Answer

Zen nomad jukebox xtra in need of repair, any suggestions?

Look up "jazzmantim" or "Jazzman Tim" on google or ebay; he specializes in fixing and upgrading Zen's, and is competent and fair.

Mar 07, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Having big firmware problems

Zen Nomad Xtra - to go to Rescue Mode do the following:
1. Insert a pin into the small hole on the left side of the player
below the volume adjustment switch.
2. Hold down the Play button on the right side of the switch
3. Rescue Mode Menu will appear
4. There are 4 Options available, but best option to fix most
problems is reformat hard drive.
5. Reformat is very fast
6. Turn off and reboot.
7. Problem solved

Oct 10, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Dell DJ won't reload or reboot

I would first suggest reformatting the DJ from Rescue Mode, and then try reloading the firmware from here: If neither of those work, it may be time to look into some repair options. John Dell Customer Advocate

Aug 06, 2007 | Dell DJ MP3 Player

46 Answers

Rescue mode v1.13

ok , so did this person who tried this first just try it out of frustration? This is so crazy but we tried 4 times before it worked. What the heck. Does anyone have any guesses as to why it worked.

Thank you thank you - you just saved me 300.00.

Sep 24, 2006 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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