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Loader mechanism to your set has the fault. Contact the nearest authorised service center for Bose to rectify this fault. It will be very difficult to get the loader mechanism of Bose, from open electronic market.
Hello Check its loading belt for borken. you have to open this deivce. an experienced service technician only can open Bose sets. So get this set repaired by any one well experienced with servicing Bose systems. OK.
I also have a bose Lifestyle 48, and the same problem has happen to me where the DVD player would not open,
Unplug the unit, Wait a few seconds, after plugging the power back in, immediately hit eject so that the player does not have time to spin up and try to read the disc again
On the 321 systems turn off the power and unplug the power cord from the bass module. Wait 5 minutes and plug it back in. Then, simply hit the "stop/eject" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.
Thanks to Matthew O;Neil for the the tip,...Italo
On a Lifestyle system with a tray that won't open, try this: Turn off the power to the system and unplug the power cord to the back of the media center itself. Wait 5 minutes and plug it back in. Then, simply hit the "open/close" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.
If this does not work, then call Bose when you are home with the system at 800-367-4008.
I had the same problem and went to the Bose Tech Support site and found this solution. It allowed me to eject the stuck CD. The same problem happened again when I tried to enter another CD but after repeating the process below the CD ejected again and after that it worked fine.
Hope it works for you.
Try performing a reset with your Wave® music system upside down:
Unplug the system, flip it upside down, place it on a firm, level surface, then plug it back in again
If the CD ejects when you do this, the system may need to be serviced. Contact Bose® Technical Support or call 1-800-278-1281