Question about Philips SA3125\02 MP3 Player

1 Answer

Right button not working

Hi there, I have bought this GoGear SA3125 four days ago. I have updated the firmware using its own device manager. I have then proceeded to transfer all sort of media files, either using WMP or Windows Explorer (mp3 and jpeg) and uploaded quite a few SMV files using Media Converter. The player worked perfectly for about 24 hours. Then, suddendly, the right arrow button stopped working (although it does "click"). Tried the "Reset" and the "Repair" process, to no avail. Battery is loaded. All other keys work perfectly. Any suggestion, please? This was my kid's Xmas gift and he is desperate, as you can imagine.

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  • 4,402 Answers

You can try new firmware
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA3125/37&scy=CA&slg=en#
if that doesnt work then
defective return

Posted on Jan 10, 2008

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Posted on Jan 02, 2017

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1 Answer

My gogear player always says " failed to update firmware on the device". What should I do to repair my gogear?


Hi,
via this link you can download the Philips Device Manager:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?slg=en&scy=ua&mid=Link_Software&ctn=SA3125/02

Install the software on to your PC and try to connect the device to the usb port. If the PC doesn't see the device you should download the firmware upgrade software from this link also and use the "repair function" of the Device Manager. In this case you should not forget press and hold the recovery key of your player when connecting to the PC. The recovery key is the PLAY button.
With this you can repair your player.
I hope I could help you,
Thanks.
gylacz

Sep 23, 2011 | Philips SA3025/37 Flash MP3 Player

2 Answers

File System error


At first install the Device/Firmware Manager software on your PC and connect your device. If the PC doesn't recognize the item it would be the best that make firmware update.
To solve it please use the manufacturer's website via this link:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?tmplt=ePlatform%20-%20Philips&scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYER_SU&cat=MP3_MEDIA_PLAYERS_CA&grp=SOUND_AND_VISION_GR&session=20091217234034_66.249.65.49&ctn=SA3125/37B&mid=Link_Software&hlt=Link_Software

Here are the device/firmware manager software downloadable and useful information about how to repair it. Please study this website especially "Troubleshoot your player" chapter.
Thanks
gylacz

May 18, 2011 | Philips GoGear SA3125/37 MP3 Player

1 Answer

Reformat your player with your pc. this is the sentence that appears on the first page of my Philips go gear mp3,i could not open my player I've lost my driver/software Cd so therefore how can i...


First install the Device/Firmware Manager software on your PC and connect your device. If the PC doesn't recognize the item it would be the best that make firmware update.
If PC recognizes the player, check everything as file transfer, player works correctly etc.
If you find any problem try to solve it using the manufacturer's website via this link:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?tmplt=ePlatform%20-%20Philips&scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYER_SU&cat=MP3_MEDIA_PLAYERS_CA&grp=SOUND_AND_VISION_GR&session=20091217234034_66.249.65.49&ctn=SA3125/37B&mid=Link_Software&hlt=Link_Software

Here are the device/firmware manager software downloadable and useful information about how to repair it. Please study this website especially "Troubleshoot your player" chapter.
Thanks
gylacz

Apr 06, 2011 | Philips GoGear SA3125/37 MP3 Player

1 Answer

It will not turn on or charge


Hi, the Philips GoGear is a portable MP3 player with additional functionality such as the ability to record your voice or the radio. Some minor problems may develop in the device that keep if from working normally. The most common issues are the GoGear freezing, not powering on and memory-error messages. Troubleshoot your device to return your GoGear to normal operation.

Unresponsive

1. Your GoGear may not respond to button presses from time to time. This is often caused by an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.


GoGear Does Not Power On

2. Problems with powering up the GoGear are often the result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.

In some instances there is an error with the device that is keeping it from powering on. Unlike the errors that freeze the device, errors that keep it from powering on cannot be cleared by pressing the "Reset" button. The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.

To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.

Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.


Hope it helps...

Have a nice day.

Feb 22, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Go gear vibe has been frozen for about 25 min. wont shut off or anything


Hi, i stuck a pin in the reset hole, (to the right of the lock switch) and it shut it off, than all you have to do is turn it back on..

The Philips GoGear is a portable MP3 player with additional functionality such as the ability to record your voice or the radio. Some minor problems may develop in the device that keep if from working normally. The most common issues are the GoGear freezing, not powering on and memory-error messages. Troubleshoot your device to return your GoGear to normal operation.

Unresponsive

1. Your GoGear may not respond to button presses from time to time. This is often caused by an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.


GoGear Does Not Power On
Problems with powering up the GoGear are often the result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.

In some instances there is an error with the device that is keeping it from powering on. Unlike the errors that freeze the device, errors that keep it from powering on cannot be cleared by pressing the "Reset" button. The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.

To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.

Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.


Memory Full
The GoGear allows you to make voice or FM radio recordings and saves the recordings to the internal memory. The internal memory is limited and the GoGear may show the message "Memory Full" when trying to save recordings. When you receive this message, plug the device into the computer and delete any extraneous files or files you no longer want to keep on your device. This will free up memory so you can save more recordings or place additional music files on the GoGear.


Hope it helped..


Have a nice day.

Feb 22, 2011 | Philips GoGear ViBE Digital Media Player

1 Answer

My mp3 only turns on 2 the PHILIPS and on the botton it says www.philip.com/welcome.and i let it go and i truns off agian i keep pn tring but no!!i miss lisening 2 it so bad!!i miss my picture!!!so please...


Hello :

I recommend you to replace the battery . Problems with powering up the GoGear are often the result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.

In some instances there is an error with the device that is keeping it from powering on. Unlike the errors that freeze the device, errors that keep it from powering on cannot be cleared by pressing the "Reset" button. The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.

To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.

Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.

PLEASE DON'T FORGET TO RATE !

Apr 19, 2010 | Philips SA3125\02 MP3 Player

1 Answer

My mp3 won't turn on is it broken?


Problems with powering up the GoGear are often the result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.

In some instances there is an error with the device that is keeping it from powering on. Unlike the errors that freeze the device, errors that keep it from powering on cannot be cleared by pressing the "Reset" button. The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.

To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.

Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.

PLEASE DON'T FORGET TO RATE !

Apr 18, 2010 | Philips GoGear SA5285/37 Digital Media...

1 Answer

My mp3 is fully charged and wont turn on no more and i cant no more music in it


Hello :

Problems with powering up the GoGear are often the result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.

In some instances there is an error with the device that is keeping it from powering on. Unlike the errors that freeze the device, errors that keep it from powering on cannot be cleared by pressing the "Reset" button. The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.

To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.

Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.

PLEASE DON'T FORGET TO RATE !

Apr 18, 2010 | Philips GoGear HDD075/17 MP3 Player

1 Answer

Philips firmware upgradation


on switching on mesage displays connect it to pc and repair using philips device manager , what to do now ?

Jul 06, 2008 | Philips GoGear SA3125/37 MP3 Player

1 Answer

Mp3


This is a coincidence. Reset the player, and then upgrade the firmware: Recovery Mode for Philips' GoGear
Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.
Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Apr 09, 2008 | Philips GoGear SA3125/37 MP3 Player

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