Question about Canon EOS 400D / Rebel XTi Digital Camera with 18-55mm Lens

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No connection to computer via usb

When I plug in my camera into the usb-port of my laptop (with windows vista), there is no connection between the camera and the computer. The software "eos utility" does not respond. In no description I could solve the problem. I already downloaded the upgrade for vista on the canon homepage (so far only the upgrade for the eos utility program).
On the discription it says, first install the software, then connect the camera. I followed this instruction, but installed the upgrade for vista later after the connection didn´t work out. Is this the cause for the trouble.
What can I do?
Greetings from Alex, Cologne...

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  • Literkawa Dec 29, 2007

    Problem solved by deinstalling and installing again with all updates before connecting the camera. It´s interesting we have the same computer (dell inspiron with vista).

    greetings, alex

  • Anonymous Jan 01, 2008

    rebel xti and laptop windows vista will not hook up. I get a message that the camera is not reconized on EOS Utility. Camera is on.

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Simple,really..go to my computer,look under scanners and cameras ...click on eos..explore..you will see all the files there..select all and copy to wherever you want ..:)

Posted on Jan 07, 2008

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HI got same prob with new G9 camera. works perfectly ok on desktop xpsp2, no connection on my Dell inspiron Laptop Vista 1gig(so meets spec OK) no solution on canon website either. Does the laptop have to provide power to via the USB maybe?

Posted on Dec 29, 2007

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You have your camera turned on, right?  I initially had my camera off and I had the same problem, but EOS utility repsonded when I turned it on.

Posted on Dec 29, 2007

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