You cannot print or print preview Web pages in Internet Explorer on Windows
<b>Symptom:</b><br />
<p>When you try to print a Web page in Internet Explorer 7 or in Internet Explorer 8 on a computer that is running Windows Vista or Windows 7, the Print</b> dialog box disappears, and nothing is printed. <br /><br />Additionally, if you print preview a Web page, the Print Preview page may be blank except for the page number in the header and a file path and date in the footer. The file path resembles the following: <br />
<p>File://C:\Users\<username>\AppData\Local\Temp\Low\RU4GX5A5.htm <br />
<b>Cause:</b><br />
This issue can occur if the "C:\Users\<username>\AppData\Local\Temp\Low" folder has been deleted. Some applications, such as disk cleanup utilities, can delete this folder during their cleanup process. <br /><br /><b>Note: </b><username> refers to the currently logged on user who is experiencing the issue.<br />
<b>Resolution:</b><br />
To resolve this issue, follow the methods that are listed in this section starting with Method 1. <br />
<p><b>Method 1: Restart Internet Explorer</b><br />
loadTOCNode(2, 'resolution');
<ol>
<li>Close all instances of Internet Explorer.
<li>Restart Internet Explorer.
<li>Print or print preview a Web page in Internet Explorer. </li></ol>
If this method does not resolve the issue, go to the next method. <br />
<p><b>Method 2: Re-create the missing folder</b><br />
loadTOCNode(2, 'resolution');
<ol>
<li>Close all instances of Internet Explorer.
<li>
Click Start</b>, type <span>%Temp%</span> in the Start Search</b> box, and then click the Temp</b> folder in the list. <br />
<li>If you are running Windows Vista, click New Folder</b> on the Organize</b> menu.<br /><br />If you are running Windows 7, click New Folder</b> on the main menu.
<li>Type <span>Low</span> for the folder name, and then press ENTER.
<li>Close the Windows Explorer window, start Internet Explorer, and then print or print preview a Web page. </li></ol>
If this method does not resolve the issue, go to the next method. <br />
<p><b>Method 3: Reset low integrity level on the Low folder </b><br />
loadTOCNode(2, 'resolution');
<ol>
<li>
Click Start</b>, click All Programs</b>, and then click Accessories</b>. <br />
<li>Right-click Command Prompt</b>, and then click Run as administrator</b>.
<li>
At the command prompt, type the following command and then press ENTER: <br />
<p><span>ICACLS "%userprofile%\AppData\Local\Temp\Low" /setintegritylevel (OI)(CI)low</span><br />
<li>Restart the computer.
<li>Print or print preview a Web page in Internet Explorer. </li></ol>
<b>The information in this article applies to:</b><br />
<ul>
<li>
Windows Internet Explorer 7, when used with: <br />
<ul>
<li>Windows 7 Enterprise
<li>Windows 7 Enterprise E
<li>Windows 7 Home Basic
<li>Windows 7 Home Premium
<li>Windows 7 Home Premium E
<li>Windows 7 Professional
<li>Windows 7 Professional E
<li>Windows 7 Starter
<li>Windows 7 Starter E
<li>Windows 7 Ultimate
<li>Windows 7 Ultimate E
<li>Windows Vista Business
<li>Windows Vista Business 64-bit Edition
<li>Windows Vista Enterprise
<li>Windows Vista Home Basic
<li>Windows Vista Home Basic Beta
<li>Windows Vista Home Premium
<li>Windows Vista Starter
<li>Windows Vista Ultimate </li></ul>
<li>
Windows Internet Explorer 8, when used with: <br />
<ul>
<li>Windows 7 Enterprise
<li>Windows 7 Enterprise E
<li>Windows 7 Home Basic
<li>Windows 7 Home Premium
<li>Windows 7 Home Premium E
<li>Windows 7 Professional
<li>Windows 7 Professional E
<li>Windows 7 Starter
<li>Windows 7 Starter E
<li>Windows 7 Ultimate
<li>Windows 7 Ultimate E
<li>Windows Vista Business
<li>Windows Vista Business 64-bit Edition
<li>Windows Vista Enterprise
<li>Windows Vista Home Basic
<li>Windows Vista Home Premium
<li>Windows Vista Starter
<li>Windows Vista Ultimate </li></ul></li></ul>
You can restart the explorer as follows: Press ctrl+alt+del buttons. Choose "start task manager" On the task manager select 'File' tab from top row. Click on 'New Task (Run...)'. In the input box that opens, type explorer.exe and press enter. If the problem occurs repeatedly then you might need to back up your data, format hard drive and reinstall Windows.
×