Question about Innovage Mini Flip Phone 1510255

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Digital keychain photo album

My computer recognizes the hardware and the software is loaded, but when I click on the photoviewer icon and it comes up, I can't double click on it to bring up the browser. I can get that far but no furthur.

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  • Anonymous Dec 28, 2007

    I click on the desktop icon, attached the viewer via the USB cable and click OK and it kicks me out. I was in one time and loaded 6 pictures and cannnot get back in to the program. Uninstalled the software, turned off my virus protection, reinstalled and still cannot get into the software. The unit will not turn on unless it connected to the computer. Then the 6 pictures rotate but the unit will not turn on when it is disconnected. My sister and niece also received these and are having the same problem. I've tried to contact someone at the 800# but it is always busy.

  • bill22704 Dec 29, 2007

    I have an Intel Core 2 Duo iMac, running System OS X 1.05.1.   Since the mini-disk doesn't belong in my CD/DVD drive bay, I downloaded the Photo Viewer Install package directly from www.mscustomercare.com.  The installation went just fine, but *no matter what I have tried* the application QUITS within one second of building its browser window.   No alerts or message windows.  It just quits.


    I have read and followed every single protocol suggested by their printed instructions — e.g. fully charge device before anything else; place device in "Updating..." mode *before* opening the Photo Viewer application.





    Is there a known problem with Photo Viewer running under OS X 10.5.1 (Leopard)?   Has any Mac user with a similar setup gotten this application-&-device to work?   If so, what on earth could be keeping my application from opening  (BTW, this app. still shows version 1.0.0, so one would wonder if any resources at all have been put into this product since its release....)   I'm pretty frustrated, here.
     




    H

  • David Gray
    David Gray Mar 22, 2008

    My computer recognises the software but when I double click on thePhoto Viewer icon it will not proceed any further and tells me to conect the album. (which is already connected and ready to "update").



    Followed every step detailed in the instruction booklet.



    Have installed the software on 2 different computers and encountered the problem with both

  • gagirlnoh May 05, 2008

    have a coby and a brookstone digital keychain the install will not work i called coby and got different instructions and am still having the same problem



    followed the instructions to the letter but it tells me can not locate devisse

  • Anonymous Aug 10, 2008

    icon can't open the album , it says can't find it. All the connections are there, just can't open.

  • granyv Jan 02, 2009

    everything loaded, can't open to do next step of updating. Just says updating...

    does it need to charge? how long does it take?

  • sparky123699 Jan 07, 2009

    after installing and doubleclicking on photoviewer; no file manager is offered

  • ITSLA2 Jan 20, 2009

    Three months, hours of frustration with innovage digital PhotoKeychain I can't get it to work. My kids gave it to me as a Christmas gift and keep asking me if I like it. Please help. They will be here to visit for my 55th birthday and I want them to see I like thier gift. Thank You

    I DOWLOADED THE SOFTWARE TO MY PC AND PLUG THE KEYCHAIN, WHERE I CLICK ON THE ICON. I GET A MESSAGE (NO PHOTO VIEWER FOUND, PROGRAM TERMINED

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Three months, hours of frustration with innovage digital PhotoKeychain I can't get it to work. My kids gave it to me as a Christmas gift and keep asking me if I like it. Please help. They will be here to visit for my 55th birthday and I want them to see I like thier gift. Thank You

Posted on Mar 11, 2008

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I have placed photos from my pc to Photoviewer 2.3 but when I try to download photos to Coby DP-152 I just get a download failed message. Why? What am I doing wrong?


uninstall photo viewer,then reboot your computer,install the cd with photoviewer on it,(for windows,not mac),next reboot your computer,now,connect your coby to the computer,wait until it is recognized,double click on the photoviewer icon on the desktop screen,let it load,
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Coby DP 152 Instruction Manual

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4 Answers

Digital photo album - keychain


The message "No Photo Viewer Found, program termined" will happen unless you have the keychain plugged into the USB port in syncronization mode not charging mode. It's just saying it can't find a Photo Viewer plugged in to sync with. That should solve your problems. You can't update you image library unless it is plugged in

Regards
Balisonu79

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I have not used my Photo Viewer for a few months. Was working ok. But now Software would not respond when I plugged keychain in. Tried many times. Uninstalled PhotoViewer Software. Re installed same....


The program is corrupt. Uninstall it, delete all remaining files and folders, run a registry cleaner, defragment, download a new installer and install it again but in a different location.
Or you could just install a much better photo viewer   http://www.irfanview.com/

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Digital photo album keychain and cannot figure out how to download photos from computer to keychain...is there suppose to be a cd software with the keychain?


If your computer recognizes the DPA as an external drive you should be able to drag & drop the photos of your choice to the device.

Hope this info was helpful to you. Good Luck!

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Instructions for digital photo keyring


It should be listed ethier under my computer or down near the clock on the remove hardware safely wizard. That icon looks like a card with an arrow over it.

From the start bar, open "My Computer."

Double click the keychain; It may be listed under a generic name like removable disk F: then double click the Viewer/picture icon.

With the software open, click on Load to view all
images.

If the screen is empty, no photos are stored in memory.

To add a new image into the Click Add Image
images have to be .jpg, .bmp or .gif

If the device is not listed, uninstall the software. Totally shut down without the keychain in the usb.

Plug the keychain into a main usb, not a router. Turn your computer back on. Turn off virus programs. Reinstall using hardware wizard and load the software when the wizard asks drivers.

If the hardware isn't identified, run the wizard from the control panel add remove hardware.

This is the best I can do with no OS or product name. I hope it helps. I can help others better in the future if you rate this answer because it will help me know if I'm on the right track. Thanks, have a good new year.

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Scenario vu-me digital photo keychain problems


Our vu-me golf photo ball came with a small CD that has the photoviewer software on it. It keeps slipping out of my CD-ROM drive because of its size. We also have Windows 7 and the software isn't compatible. We're unable to find a downloadable compatible version of the photoviewer software.

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My digital photo keychain album


My instruction booklet says:
IMPORTANT: The keychain MUST be plugged in and in "update" mode in order for you to open the Photo Viewer progarm. If it is not plugged in, or is in the wrong mode, you will get the following error" No photo viewer is found, program terminated!
2. Once the keychain is plugged in and in "update" mode double click the Photo Viewer icon on your desktop to launch the application. (I wasn't able to double click the Photo Viewer icon at all, so I don't know what else to do). And for the rest of you that are able to double click it, I will give you the instructions.
3. Use Photo Viewer's file manager to browse photos on your computer.
4. Once you select a photo, it will show up in the crop marquee. Put the box over the area that you want to see on your keychain and click the POST button (arrow to the right). This will move your photos to the collection panel.
5. Delete any unwanted photos by selecting the image in the collection panel and clicking the X button from the menu bar.
6. Once you have all photos in the collection panel that you want on your keychain, click the "synchronized" button. At the bottom of your screen, you will see that the status has changed from "idle " to "download" and the black bar will show %complete.
7. Once the download is 100% complete and you get the following message, "photo viewer data synchronized complete", click OK, exit the progam and disconnect the keychain.

IMPORTANT: Do not disconnect the Digital Photo Keychain until the download is complete and you exit the photo viewer software.

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23 Answers

Innovage Digital Photo Album w Keychain driver


Summary of Solutions posted here and elsewhere:

I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.

Installing/obtaining the software:

The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
Coby DP-151 software
Digital Foci - Pocket Album software
(While these are different digital photo products, the transfer software appears to be same as the Innovate software)

The software should be installed before you plug in the keychain into your USB port.

Software Issues:

Some users have complained that they can't see the whole transfer window. You might have your screen resolution set too low (like 680x480 or 800x600) try increasing to 1024x768 or bigger.

Finding photos: The software is quite simple, it does not integrate with your photo software (e.g. iphoto) it simple reads image files. You will need to point the software to where your photos are stored on your computer. For most people this is either "My Pictures" or simply "Pictures" folder.

Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.

Device Issues:


Charging: The device has an internal battery, it must be charged via your computers USB port. In must be in the charge mode, it will not charge when it is in the update mode. When you first plug the device into your USB port a menu should come up on the screen. You can use the arrow buttons to change the selection, then press the power key to select your choice. For charging you should select "USB Charge". In this mode the keychain will display images and won't let you power off. The red light will supposedly turn green once the keychain is fully charged.

Transferring images:
The keychain must be in the "USB Update" mode before your software will talk with it. Try unplugging the keychain, plug it back in, wait for the menu, use the arrow keys to select "USB update", press the power button. Now try running your transfer software

Bad USB cables: Many people have reported that the supplied USB cable doesn't work. If you are having problems with charging or transferring images, first try another USB cable from a similar type device if you have one (many cameras have the same sized mini usb connectors)

Hope this helps someone!

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Can run photoviewer program for photo keychain


Your computer will certainly have its own program for viewing photos. For example, if you are using Windows XP, you just right click on a photo file and choose "preview". It can be difficult to find the photos on your computer if you have been using one of the silly organizers that come with cameras. You can search for a photo if you know its filename or for *.jpg to find all the photos on your hard drive.

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