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The trick I found for this is amazingly simple. Take the phone line out from your DSL modem and plug your phone line temporarily into an antique regular telephone for a second, check that it has a dial tone, and plug it back into your DSL modem. Your red light should go green in a minute after plugging the phone line back in. If you leave your computer idle too long, I think the phone company senses no activity and kills the connection after a few dead minutes, and the signal gets booted into some electronic alley. Also put tinfoil over your splice connectors as they leak signals that totally confuse your modem. Never leave any bare wires, I tinfoil the entire modem to prevent the neighbors from hacking me. I don't use wireless, only CAT5 ethernet cable.
1. Make sure to plug the power cube into a power strip or wall outlet and then plug the power cube's other end into the modem's power (PWR) jack.
2. You should only use the power cube with the Zoom X6. Other power cubes may damage your hardware.
3. Try another wall outlet.
4. Reset the modem. Use a paper clip and insert it into the RESET pinhole in the modem's back panel and press it 3 times. Then turn off the modem for a minute and turn it back on. Check if the power light will turn solid green.
maybe you have to wait for your provider for them to isolate the problem, it seems that your modem got hit maybe by high surge. ask them to bring a spare modem for isolation.. there is no way for you to isolate the problem coz you've already done the basic....
you shoul also have a wireless icon on the x6. if someone is using your wirless link and you are not. the wireless icon should be flashing.
if you don't have the wirelss icon, then you have to have software to monitor the modem activity.
Contacted the company who gave the good advice of changing the DPI settings and also showed us 2 different ways of how to do it. For anyone who has the same problem try right clicking the desktop and click on personalise, adjust font size to default and save,. Alternatively click start, control panel, appearance & themes, change screen resolution, settings, advanced, DPI to normal 96 DPI and save. Thanks for your help we will always check this site if problems in future.
the internet light, is usually a blinking green, showing that it's seeing the internet signal. The only reason it's red, is cause there's no net signal..double check the phone line going into the back of your router, and change it if you need to. check your computers warranty here 4 FREE
the modem may have gone faulty so if your isp provided it ask them to replace it if the modem is in warranty period and if your isp provides internet connection through the phone line then first please try plugging the modem on main socket in with an adsl filter plugged in and if this is not the case then problem is definately the line through which the broadband signal come to your place which is suppose to be sorted out by your isp.