Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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Zune will not connect to PC

Hello, i have tried to connect my zune to 2 different PCs. I can reload the Zune software and it will connect for a few seconds. From what I have read online this seems to be a common problem. But i haven,t found any answers on how to resolve it. Can you help

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  • Anonymous Mar 10, 2008

    i cannot get music on my zune my friend has one 2 and she tried 2 do it 4 me and it wont work can som1 help please?



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Try to connect and sync the Zune on a different PC. If that also fails, there is an issue with your motherboard (could be your dock connector or an electronic problem). There are third party Zune repair services, that will fix it for cheap. Even better, I found an DYI Zune repair guide, so you can do it yourself too, not that difficult. Part is available on Ebay. If you can't do it yourself, have a tech savvy friend do it for you. If it does work on a different PC, then the issue lies within your windows. If you re-install your PC to factory and then re-install fresh zune software it should work.

Posted on Aug 24, 2010

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Make sure the hold/lock is not engaged

Make sure the OS is compatible

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on Jul 06, 2008


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Posted on Jan 02, 2017

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SOURCE: my zune is not detected by my laptop or zune software.

try to wiggle the zune cord but not to hard

Posted on Nov 22, 2008

  • 4 Answers

SOURCE: I can't install Zune Software

Are you running Windows? It will not work on a Linux System. (Not sure if it runs on a Mac)

Posted on Jul 29, 2009

  • 16 Answers

SOURCE: How can I sync music onto my zune 120GB without using zune softwa

you have to use it or you wont be able to download music.....most computers dont recognize zune software...only apple software

Posted on Oct 02, 2009

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Does anyone know how to fix error 5 code?

Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.

If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.

The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.

Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.

If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.

When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.

Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.

To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.

The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.

First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.

The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.

For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.

The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.

hope this helps

Oct 05, 2012 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

My zune is not recognized by my pc

Try rebooting the computer, starting the Zune software and plugging it in again. If this doesn't fix the problem, try uninstalling/reinstalling Zune software, then reboot the computer and plug it in again. If it still doesn't work, then the computer will have to be restored to an earlier date where the pc recognized the zune.

Oct 04, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Can't put music on zune!

1. Sync the Zune with its "home" computer. Each Zune has a specific "home" computer that it automatically syncs with. Use your Zune-specific USB cord to connect your device to this computer, and then sync your device as you normally would. This will solve most software hiccups and will generally get your Zune out of a "frozen" state.
2. Perform a soft reset. If syncing your device doesn't work, you can reset your software by holding the "Back" and "Up" buttons on the central control pad. Your screen will flicker, and then the Zune logo will appear with a status bar. Within a few moments, your software should be returned to normal.
3. Perform a system restore. However, doing this will erase all of your music, videos and photos, so only do this if you have exhausted both of the other troubleshooting steps. You can restore your Zune by connecting it to your computer, selecting it from the "Devices" list, and then pressing the "Restore" button. The process may take a few minutes, depending on how much content you had on your device. Once the restore has finished, your Zune will be completely blank.

Sep 30, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune USB problem. Connects/Disconnect constantly.

Well the microsoft Guys said that when it appears not to work as expected then you need to reset it. Here is the way to do this. Good Luck!

Sep 19, 2009 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

My Zune will not sync, Zune software says no zune connected....but it is

this is what you do
take off the usb
go to control panel
uninstall zune software
put back in zune usb
should be working :(
OR press the back button on the zune and the down part of the black button it should reset then try again

Aug 30, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

My zune will not sync

had bought a zune from a pawn shop and the zune charges but will not sync with pc. do you know what my be wrong. i loaded the software and replugged my zune but still not able for zune to sync with pc

Jul 01, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Pc will not detect zune...

You may have to reset the zune device to factory default settings and reload...

Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

Jun 01, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

Broken zune

i get the same exact problem what i do is restart my computer and plug my zune into a diffrent usb port(i have 4...2 in the front and 2 in the back) and my back ones work fine try that and let me know if it works

good luck


Aug 28, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Zune problems connecting with itunes on Mac ibook G4

check for more info and help.check out the forums and post your questions there somoene will be able to help you

Jul 30, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

10 Answers

Zune will not sync

Okay... what you do is Hold your zune in you right hand.. open the toilet bowl with your left.. put the zune in the toilet... and then flush it... or if you have not gotten a zune... just throw the $200+ in the toilet instead.. Because i have the same exact problem as these guys and none of their solutions have worked..

Feb 04, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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