As every technician knows , a water and ice dispensor refrig , has a dual water inlet valve . Just because the water dispensor works , does not mean the coil for the ice maker is working . Pour about 2/3 cup of water into the ice maker . If it dumps the frozen cubes , but does not refil with water , check the fill tube inside the freezer , from the wall to the fill cup on the ice maker , to see if it is frozen . If so , replace the dual water inlet valve , due to seeping . This is not closing completely , and letting drips thru , which freeze inside the tube . If the tube is not frozen , then the water inlet valve is bad , not letting water thru to the ice maker .
If the ice maker does not dump the frozen cubes , then the ice maker needs to be replaced . Also check the coils under the refrig , to be sure they are clean of dust , lint , etc , as this will raise the temp above 5 degrees , which is the operating temp , for an icemaker .
You may have fault water inlet valve or ice in the tube.
If you are able to get drinking water from the dispenser, then water inlet valve is good. If not, that is a problem. Replace the valve.
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