Question about Nintendo Wii Console

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An error has occurred please press the eject button and remove the disk. turn the wii console off and refer to the manual'

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  • jake0430 Dec 26, 2007

    Same problem

  • chunky71 Dec 26, 2007

    Played all morning after setting up the Wii then this afternoon all we could get is An error has occurred please press the eject button and remove the disk. turn the wii console off and refer to the manual'

  • Anonymous Dec 26, 2007

    same error - it was fine until we connected to the net then it died on us. followed the instructions and still nothing.

  • Anonymous Dec 26, 2007

    same problem. Did work for a while, but after that the reponse from the console after putting in any game disc was - "An error has ........". Reference made to error messages and codes page as instructed, and the suggestions followed to the letter but the fault still occurs.

  • haworth Dec 26, 2007

    Same problem...Hooked it up Christmas night and it worked alright for an hour then I get the error message. Been getting the message all day today. Called nintendo and they want me to send it to them and be without it for 30 to 60 days. What a rip off!!
















  • bastonian Dec 26, 2007

    Got the error has occured error. Placed the console so the disc was horizontal and it appeared to work but then freezes at the end of each game. The console had been left on all night and the net update had been completed

  • Anonymous Dec 26, 2007

    blank screen followed troubleshooting advise and still a blank screen.

  • Anonymous Dec 27, 2007

    Same problem!

  • Anonymous Dec 30, 2007

    got the an erro has occorred message

  • Anonymous Dec 31, 2007

    same thing happens to my console frequently.

  • myboyzluvwii Mar 15, 2008

    Happens to us all the time. No rhyme or reason for the trouble.
    Sometimes the games will work, sometimes they won't!

  • Anonymous Apr 12, 2008

    every time i put in a game in my wii it keeps saying an error has occurred.

  • nicky v May 15, 2008

    I have the same problem, but only with the new Mario Kart game; it only occurs when I'm playing against people online. I don't know what the problem is, I've spoken with people at gamestop, and they mentioned something about the game being made on a dual layer disc, which requires the lens of the wii to be perfectly clean. The funny thing is nintendo hasn't put out any type of system safe lens cleaner, and the guy at gamestop didn't reccomend using a generic lens cleaner because it could damage the system. He also wouldn't allow me to exchange the game, there would really have to be something wrong with the disc he said. The system operations manual says that if this message pops up, there is something wrong with the system, but since it doesn't happen that often, it's not worth losing the console for a month. If it happens frequently, the safest bet would be to call nintendo and have them repair it. DO NOT TAKE IT BACK TO THE STORE. If you have any downloaded virtual console games, you'll lose them if you return it for a new one. Hope this helps...

  • Anonymous Jul 23, 2008

    even on wii ware it freezes ? what now

  • Anonymous Aug 28, 2008

    I have the problem on Brawl

  • paulab40 Oct 27, 2008

    I have this same problem on a brand new wii only used once and is a christmas present for my son so need to get it fixed asap!

  • blacmayik Nov 01, 2008

    An error has occurred please press the eject button and remove the disk. turn the wii console off and refer to the manual'


  • williambelk Nov 11, 2008

    Started only on Guitar Hero three now on every game. No real consistency in the amount of game play to cause it.

  • anabelina Dec 16, 2008

    i have the same problem... only with my brand new guitar hero world tour, im so pissed i wanna play it!!! my other games work ok



    i turned it off, unplugged it for a while, updated it, cleaned the disc (even though it was in perfect conditions), i dont know what else to do, i cant stand at the instruments knowing i wont be able to play them... im so sad!!!



    anyone have solved the problem... i dont wanna send it to nintendo cause i live in venezuela and it could take years to get to the us and then come back fixed...



    please someone help me!!!

  • awesumchick Jan 30, 2009

    I have the same problem also.. my wii makes a strange clicking sound after i put in guitar hero world tour =/ i dont know whats happened to it.. anyone give some advice?

  • Anonymous Feb 16, 2009

    i need help with this!

  • leo86 Mar 11, 2009

    I have the same too, only on Harvest moon TOT game the resr of my games don't has this problem any one have any ideas?

  • Anonymous Mar 12, 2009

    ive got legend of zelda twilight us iso and when I pot the disc in my wii it is showing the message"An error has occurred please press the eject button and remove the disk. turn the wii console off and refer to the manual'"

  • ohlmoon Mar 14, 2009

    it dosent read eny discs

  • Anonymous Mar 16, 2009

    same as me, i got this error on Super Smash Bros Brawl DVD 9 Version<when trying to load any Adventure and "congratulations"(after beating classic mode) video, gives error "An error occurred, please remove the disc and power off">,its make me mad!

  • jazziek Mar 16, 2009

    tried to insert disc in the wiiv - but error message comes up and asks to eject the disc and turn power off and refer to manual

    could it be something to do with dust ?? also, when i do put the disc in there's a clicking sound ?

  • nolli Mar 23, 2009

    I got this problem aswell. It's sucks! and i don't know how to fix it
    Please help me....


  • Anonymous Mar 24, 2009

    My Wii is brand new and i haven't played in it that much , I got Super Paper Mario and it was a PAL so i got the Freeloader so I can change the region but after putting the Disc in I got this Error message,
    I don't think it's because it was working for a long time :S .. 

  • Anonymous Mar 25, 2009

    darn it..
    i cant go buy a new one..
    this sucks. >.<

  • max-e Mar 29, 2009

    Me 2, i had my wii for about 2 years now and it was working fine, i have about 25 games for wii, and about forty for gamecube. Now, whenever i put anygame in, it makes this weird noise and then it sais" an error has occured. I think our family spent over 600$ for our wii and now we cant even play it. PLEASE HELP ME!

  • maiahasakura Apr 07, 2009

    i just rent brawl and while playing the screen turned white saying that an error has ocurred

  • Anonymous Apr 17, 2009

    ill try nd try agian and its didnt work

  • Anonymous Apr 19, 2009

    When playing CoD WaW, during an online match tis error will appear, and no matter how many times I turn it off, it will no go away..... help please...

  • suckhi May 05, 2009

    when im click in movie.

  • emile19999 May 15, 2009

    in every game i put in the wii and click into the game it still comes up error occured

    can u help me plz

  • vriezzz Apr 20, 2010

    I get this error on 2 games, Pikmin2 and Poolhall Pro, doesn't even show the games icon in the dvd-channel. Both clean out of the box. All my other 20+ games work. Only these two refuse. Any ideas?
    I cannot believe dust on the laser causes this. Again, all other games play correctly.

  • paulab40 May 11, 2010

    I haven't got one

  • Steve Rogers
    Steve Rogers Dec 08, 2012

    I have the same problem. My Mario Party 8 game isnt working! it gives me that same error report. But its not my Wii cuz we just repaired it, AND i cleaned the disk! My friend says it a virus...what should i do?????

  • Steve Rogers
    Steve Rogers Dec 08, 2012

    I have the same problem. But its not the Wii because i just had to repair that AND i wiped the disk and tried it again. But it still doesnt work. I think its a virus, because i did play it on my cousin's Wii and he got his from Venezuela...so im not sure...any ideas?

  • superblara
    superblara Dec 23, 2012

    Same Problem ! ._. Dx

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36 Answers

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I blew the Wii out with an air blower and all was well.  Apparently dust settled on the optic.

Posted on Jul 01, 2008

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  • superblara
    superblara Dec 23, 2012

    Um how do i Blow out the Dust ! , because mines been saying that all week but today was the most times that it's been telling me Help !! :(

  • mommiedm007
    mommiedm007 Dec 27, 2012

    I tried to fix my wii but it wont work i get the error messages i want to fix it bad cuz i want to play my game zelda or just dance. i did not try blowing it but i doubt it will work. it may be something with when i put chapstick on a scratched disk to see if it works. after rubbing the chap stick off and playing i did nto get the error messeges till the next day

  • baileysim851
    baileysim851 Feb 10, 2013

    me too :'( i miss my zelda games!

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My wii says (An error has accurred.Press the Eject button, remove the Game disc,and turn off the power to the console.Please read the wii Operations Manual for further intructions) ONLY ON CALL OF DUTY BLACK OPS AND THE DRIVE MAKES LOTS OFF NOISE

Posted on Dec 07, 2010

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  • ABIGDICK Dec 07, 2010

    First turn the Wii console power OFF, and remove the AC adapter's AC plug from the power socket. Next, check wheather the disc is dirty or scratched. If it is dirty, gently wipe with a soft cloth from the center to the outside. Wait about 5 minutes. Then plug the AC adapter's AC plug back into the power socket and turn the console power on. If the same message still appears, the Wii console may be damaged. Turn the Wii console off immediately. Remove the AC adapter's AC plus from the plug, and visit support.nintendo.com for additional troubleshooting or call 1-800-255-3700.

  • ffixya28 Apr 03, 2011

    As with many hardware failures, turning the system off unplugging and leaving it disconnected at the outlet and console for 15-30 min. the issue resolves itself. I bought a can of compressed air and gave it a blast as others have suggested. We're up and running!

  • spindler1259
    spindler1259 Jul 18, 2012

    Thats the exact same situation i'm in! every other game works except black ops. i just got it yesterday and played it all day and it worked fine. today i played it for a while and it was fine then it just randomly said error. now when i turn it on it makes a noise as if it wants to read the disc but it just wont then it goes to error screen again

  • spindler1259
    spindler1259 Jul 18, 2012

    Thats the exact same situation i'm in! every other game works except black ops. i just got it yesterday and played it all day and it worked fine. today i played it for a while and it was fine then it just randomly said error. now when i turn it on it makes a noise as if it wants to read the disc but it just wont then it goes to error screen again

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I blew it out with air and so far its working. Dust probably settled on the optic lens. I used my old air compressor, but you can buy some compressed air in a can from Wal Mart for $15.00 - you just have to have a drivers license to buy some. I hope you got yours fixed!!!

I also did here a clicking sound when it messed up.

Posted on May 10, 2009

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Hi all. After doing some heavy research after getting the "An error has occurred. Press eject button and remove, then turn the wii console off" I was lead to believe most likely a laser replacement was needed. After opening up the console and inspecting the drive. I come to find out something (cardboard transformers coin) was caught deep inside the wii which wasn't allowing it to move back and forth freely.

Posted on Dec 12, 2009

  • kashmoney19
    kashmoney19 Dec 26, 2012

    but how

  • mommiedm007
    mommiedm007 Dec 27, 2012

    Well my wii i was trying to fix a scratched disk and put chap stick on it and clean it off then it worked perfectly after a while then I got the error notice and it won work idk maybe i did something wrong

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Many people are asking the same questions and they are not getting answered. First, if the problem is with a single game, it is probably the game disc that needs to be cleaned. Do this just like cleaning a CD or any other DVD by wiping from the center outward. If multiple games or all games are having problems, then the problem is with the optics and blowing air into the wii through the slot where you insert the disc may correct the problem. Try this before sending this into for repair. If it works, you will save quite a bit of money. I just started getting the error yesterday after owning our wii for 2 1/2 years. I will be trying the canned air tonight. If that doesn't work, I will be looking at sending it off for repair.

Posted on Aug 15, 2010

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I tried the Blow Off duster and it worked. I didn't have the extension tube. Thanks a lot guys!

Posted on Apr 03, 2010

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I got this problem just the other day, and sending it in for a repair is the best solution but I didn't want to wait the month it took so I turned it off for 24 hours and it is working now but I can't say it won't just happen again.

Posted on Mar 12, 2008

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Before you go sending it back to Nintendo or taking it back to the store, get a $5 can of air and blow it out. Just like anything else electronic, ie. computer, TV, Xbox360, PS3...you'll need to blow it out every now and then to avoid dust from getting to bad inside and ruining your optics. If blowing it out doesn't work, then look at sending it in to get it fixed or taking it back to the store if it's still under warranty.

Posted on Jul 22, 2009

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I blew mine out with a can of air, and it is working perfectly with no more error messages. DO NOT send it in until you try this. No need to pay someone $75.00 to do the same thing....very expensive for a $5.00 fix!!

Posted on Mar 15, 2010

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  • Master
  • 659 Answers

If you get this error all the time:

"An error has occurred. Press the Eject Button and remove the disc, then turn the Wii console off and refer to the Wii operations Manual for help troubleshooting."

And your game is skipping and/or out of sync....

You need to replace the laser in your Wii. You can find them online and you shouldn't pay more than $50.00 AUD for one.

Posted on Aug 01, 2008

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Not a solution, but my Wii was 10 months old when the dreaded "An error has occurred" message first appeared. I sent Nintendo an email, and they told me to send it back to them. I forwarded the email to Tesco (where I bought it from) and they sent a courier to collect it and replaced it with a new black limited edition Wii with the motion plus and 2 free games - Free of charge! I'm loving Tesco right now.

Posted on Jan 13, 2010

  • baileysim851
    baileysim851 Feb 10, 2013

    my wii is 6 years old and now its saying error has occurred and stuff :( really makes me mad!

  • Bob Banaszak
    Bob Banaszak Dec 21, 2013

    Just had this occur on our machine. Was fine the last time it was used.

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Thanks for the tip with the air! So far, i'm not getting that error again!

Posted on Feb 28, 2010

  • bangingtunes Feb 28, 2010

    Hey thanks to all of those who said the air can might help. It's helped to stabilize my Wii again for now. Appreciate the tip!!!

  • bangingtunes May 14, 2010

    I am getting this error message on only 1 disk, the games play fine, but my netflix wii disk won't play... I put the disk in, it finds it, i click start, and it instantly goes to that dreaded black screen with the error. I've blown out with air, and like i said, all the games play fine, and netflix disk USED to work, had a power surge, fixed that issue, and even got a new Netflix disk, and that didn't help. Anyone else have a problem with a netflix disk?

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I have had this wii for more than 2 years now and i have never gotten a error message until today. It was really depressing today because i had just got Need For Speed Undercover that i have been waiting for some time now and i hadn't even played it for 4 hours when i got the message and i thought "no big deal, i just have to air it out". So i put it in again and it showed the disc turning in the disc channel but then it had the error message right from the disc channel.
I was very confused so I tried it again...and again, and again, and again until the error message didn't even come up any more, it just said "unable to read disc". So I got really mad, and just put in a different game and that had an error message too and only to find that all of my games have error messages.
I decided to put it under a fan for 40 minutes and then I tried it again. It still got an error message so i put it under the fan again. its been under the fan for 1 hour and 30 minutes now but i dont think it will work.
And yes, i did try blowing it. Any ideas?

Posted on Jul 02, 2010

  • mommiedm007
    mommiedm007 Dec 27, 2012

    Same here I did not try blowing it but I dont think the dust is the problem, I tried again to play my game zelda or just dance 2 or 3 and yet still I get the error message. I think its when i tried to fix my sratched disk by putting chapstick on it then rubbing it off and playing it worked for some time, untill i got these error messages so now idk what to do. I will try blowing it but i doubt it will work.

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Just wanted to mention that along with this problem I've got a mad vibration while the disk is spinning. Not just a bothersome hum, mind you...we're talking a Piper Cub at cruising altitude. The sad thing is that I just removed it from the box for the first time, just broke all the seals and certainly expected more than this from a new product. What a bummer.

Posted on Jan 27, 2010

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I took mine back and got a replacement and its been working without any problems for 3 days now. Fingers crossed.

Posted on Jan 04, 2008

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Where do u blow the air in?? where you put the disk in? or where the vents in the back are?? mines doing that now and my two year old lives by this,. please help!

Posted on Jul 03, 2010

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I get this error on just one disk, Mario Kart Wii.. How could it be dust if only one disk is involved? (That being said, I'll try it. Thanks.)

Posted on Apr 04, 2010

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I get that message alot and it happened on 2 discs

Posted on Jan 17, 2008

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We used an air pump to blow air into the console. That didn't work. Then we placed the console horizontally instead of vertically- it worked!

Posted on Jan 22, 2011

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Well, i get this error right now in my wii :/
I will try blowing it, but, how?
i mean, where do i need to blow?
:)

Posted on May 09, 2010

  • Ninjakitten Oct 27, 2010

    Yes, Where do we blow in the compressed air?!!?

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Cod waw and mario kart doesnt work so annoying.

what could you use to blow it out?

do you blow the bit where the disc goes in?

Posted on Jun 03, 2010

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I have this same problem on 2 games - i have a WODE for my wii which means i can play games directly from a hard disk, the point i ma trying to make is that maybe the laser isnt faulty as the WODE reads games from a virtual drive (therefore having no physical parts)
maybe we just get lucky when we blow dust out :)

no disrespect to anyone - just my 2 cents

Posted on Apr 14, 2010

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You have to take console back it is faulty mines the same, waiting for replacement from nintendo

Posted on Jan 04, 2008

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I bought black ops on wii about a week and a half ago and the same message came up halfway through an online match. i have had my wii for about three years and has always worked fine. After the message came up i did what it said, ejected the disc and turned of the wii. Later i tried my other discs and they worked fine. NIntendo say its a coincidence and you need to pay to get the wii repaired. This is not a coincidence i have had this wii for 3 years bought brand new and works fine with every game but black ops. I would like an answer from nintendo and one that doesn't involve paying money to get it fixed because i dont have money to pay for something i already bought!

Posted on Oct 08, 2011

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Well, i tried placing the wii console horizontally and after a good blow, it worked. hope this helps!

Posted on Mar 02, 2013

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I get this on every game but DBZ: Budokai Tenkaichi3 and Pokeom Battle Rovolution I tried vaccuming the fan but nothing is working what to do?

Posted on Feb 13, 2011

Mine does the same thing, however I heard that leaving it plugged in for too long will cause it.

Posted on May 29, 2008

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I've blown air in every possible crevass on my console. So far nothing worked. Do I have to wait at all? If so how long? Meanwhile its unplugged... please help! Kids are on spring break this week!

Posted on Mar 21, 2011

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I have the same issue, all of my games work perfectly except for The Bigs and Call of Duty. So it isn't the wii that is messed up because everything else works fine. Do the disks need cleaning or somthing because I doubt the wii is what is causing the problem.

Posted on May 30, 2010

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I have situation mine wont do it either it worked for 5 seconds then it just appeared an error has occurred what do i do

Posted on Jun 04, 2012

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Blow out the dust with a blower and it might work and not call a repair man

Posted on May 22, 2012

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I don't know what's wrong with my Wii because I turn it on and it goes to the Wii menu and I can play games I bought with Wii points but when I put a disc in and go to it, it will go up to how to use the Wii remote and the error remove disc thing comes on. I tried hard and soft resetting it and the same thing happens! What's wrong with it?!?!?!

Posted on Aug 20, 2011

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Ok so i went on my game black ops and it said an error has occured please press the eject button remove the game disk and refure to wii manual for futher instructions so this is what you do if it is lietly scratched use toothpaste and leave in water for about 1 to 2 min if it is really bad try using armorall thanks guys

Posted on May 02, 2011

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I am getting the problem on all of my Wii Discs. I will go buy myself one of those compressed air cans and hope it helps. I wonder if a disc head-cleaner will work for dusting it off.

Posted on Oct 24, 2010

  • luis rami Nov 13, 2010

    well i have this problem too only that i had my wii for over 3 years and suddenly i got grounded so my parents disconnected the wii for 3 days and now when i put in modern warfare it kept showing me an error has occured... and with all my games but its right after i hit start in the wii entrance to the game where they are spinning what should i do????
    also a game i have can be read but after like a minute it says the same thing and i was just about to buy BLACK OPS ..... would a lens cleaner work or do i have to do it with air?????? plz somebody answer me i have been having problems and i want to play the game.!!!!!!!

  • ABIGDICK Dec 07, 2010

    First turn the Wii console power OFF, and remove the AC adapter's AC plug from the power socket. Next, check wheather the disc is dirty or scratched. If it is dirty, gently wipe with a soft cloth from the center to the outside. Wait about 5 minutes. Then plug the AC adapter's AC plug back into the power socket and turn the console power on. If the same message still appears, the Wii console may be damaged. Turn the Wii console off immediately. Remove the AC adapter's AC plus from the plug, and visit support.nintendo.com for additional troubleshooting or call 1-800-255-3700.

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My wii console cant read disc says error turn off console and eject disc

Posted on Dec 27, 2012

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  • 7 Answers

You have to buy a new laser for your wii they shouldn't be more than $50. I had this problem with harvest moon and it would always do this when i was in the middle of playing so i lost all my progress when it did

Posted on Feb 21, 2011

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

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Good luck!

Posted on Jan 02, 2017

  • 9 Answers

SOURCE: noisy wii console

Hi Sky606, have you tried cleaning the game disk? Have you tried using other game disks in the wii to make sure it's not just one disk that is causing the problem. Do you have a Nintendo Wii CD / DVD Discs and Lens Auto Cleaning System ? If you don't you might want to purchase one and see if that helps, because your wii lens might need cleaning ! If all of that fails,your wii may need repairs, the lens that reads the CD/DVD could need adjustment or replacement ! One other small note,I always have a small external fan blowing on my wii when in use so that the wii wont over heat. Heat kills electronics ! I Hope this advice helps.

Posted on Jun 06, 2008

  • 10 Answers

SOURCE: An error has occurred please press the eject

clean the whole system not just the lens it probley is to dusty in the system. you can also try to remove the power source from the back of the system not the wall wait a min or 2 plug it back in turn it on with out the disc in it and go to the load screen where it says start put the disc in and click start. but i suggest you take it in for a cleaning at a small local game store they usuall dont charge if they dont have to do anything but dust it out. if that still fails then you most likly need a new cd drive. 

Posted on Sep 01, 2009

Shmoopy
  • 53 Answers

SOURCE: wii console error

Is it just one game that does this? Does it happen in the middle of a game or right away? Is the game an import?

I would call Nintendo on this one.

Posted on Mar 24, 2008

  • 2 Answers

SOURCE: my wii has a error, the message states that an

Either flip the disc the other way and put it back in the Wii, fix any scratches on the disc, or send the Wii to Nintendo.

Posted on Apr 08, 2010

  • 289 Answers

SOURCE: wii says An error has occurred. press the eject

Your discs might be scratched, the disc reader might be faulty or dirty. You should try to clean both the disc and the drive.

Posted on Jun 13, 2010

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1 Answer

My Wii says,"An error has occurred. Press the Eject button and remove the disc, then turn the Wii console off and refer to the Wii Operations Manual for help troubleshooting...I don't have a manua


You can most certainly connect more than one console to a single TV. I would recommend calling a professional service. I own a shop in Central GA. JuiceBox Gaming Systems 1-800-479-4620 give us a call, we will try our best free over the phone to get you going. It is much easier talking through a problem.

I’m happy to help further over the phone at https://www.6ya.com/expert/jay_25de800b00457e27

Mar 18, 2013 | Nintendo Wii Console

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Wii problem error ocurred with most games I have, manual said to turn off the WII and try game again. The game will not recognize the disc


Does it say something like or near to: An error has occurred please press the eject button and remove the disk. turn the wii console off and refer to the manual'

if it does the the same thing happens with me on every game but two games: Dragonball Z Budokai Tenkaichi 3 & Pokemon: Battle Revolution

Feb 13, 2011 | Nintendo Wii Console

1 Answer

My wii says an error has occurred and its say take the disk out and turn the power off but still will not work.


If you keep getting the error below with all games

"An error has occurred. Press the Eject Button and remove the disc, then turn the Wii console off and refer to the Wii operations Manual for help troubleshooting."


You need to replace the laser in your Wii. You can find them online and you shouldn't pay more than $50.00

Aug 25, 2010 | Nintendo Wii Console

1 Answer

An error has occured. press eject button on my wii


i am looking for an instruction manual forinstruction manual for


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Dec 30, 2009 | Nintendo Wii Console

1 Answer

We are getting an error message everytime we load a disc


Hi,

Try the following options.

1:) Soft Reset:- Press the reset button on the Wii console For 2 seconds.
2:) Hard Reset. :- Unplug The Wii Console For 5-10 Minutes. As once unplugged it resets itself.
3:) use a CD/DVD Based laser head cleaning disk, to remove any dirt/dust from the laser unit.

Thankyou For Using Fixyas Free Forums.

Mike @ compurepair.

Nov 30, 2008 | Nintendo Wii Console

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