Question about Philips GoGear SA261 MP3 Player
Can t down load cd s i have put on computer onto m p 3 player.mp 3 player keeps saying file format not supported
Same problem. The songs that came with the MP3 play but the ones i try to transfer won't play and give the message, 'file format not supported.'
I've tried changing the format of the file but it's WMA and still won't transfer.
Instruction manual can be found by entering your model number at www.usasupport.philips.com
The device itself is not faulty. This is Microsoft's fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.
There are a few possible answers:
1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again
2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab
3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.
4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.
-Tha Mp3 Doctor
Posted on Feb 04, 2008
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