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Installation Arts & Crafts Fisher Price (Problem)

my son received in Christmas day the Arts & Crafts (Fisher Price) but we have not been able to install it. When the CD installation indicates that we connect the console of Arts & Crafts studio to port USB, gives the following message to us:
¨The digital Arts & Crafts studio console was not found.Please reconnect the console and try again¨. I try to connect it in another PC but it gives the same message. Somebody can help me? my son has much ilusion to use it.

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  • Anonymous Dec 26, 2007

    I am having the same problem. I am getting an error #4 in DLL . Called fisher price and they couldn't help.

  • oalopez Dec 27, 2007

    We've been experience the same problem. When the installation program says that I should connect my DACS the tools buttons try to turn on but the program can't find any device. Pleeeaaaseee help us! My daughter can't wait to play with this toy.

  • alatour Jan 02, 2008

    it goes through all of the steps then when it tells you to connect the digital arts and craft studio cosole the error comes up saying dll error #3 check to see if dacs console is connected ive installed it to another computer and i have all the required space ive tried to go to my computer under cd rom and set-up exe

  • scotty5517 Feb 15, 2008

    I have the same problem, error #4 DACS not detected

  • Anonymous Dec 26, 2008

    my system is not english as the change

  • Anonymous Jan 09, 2009

    My Windows XP is in spanish. Anyone have a solution for this?


  • Anonymous Feb 25, 2009

    the same problem



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I actually have a WORKING solution!! This is the e-mail that Fisher Price Customer service sent to me after 3 calls to them, 1 to Microsoft:

"After review of the logs you sent to us, your video card NVIDIA GeForce FX 5200 was last updated on 5/16/08. Please contact your video card manufacturer for an updated driver. Also, inquire if your card is compatible with DirectX 9 and DirectX 10. The Digital Arts and Crafts Studio requires DirectX 9 or higher to operate. You will then need to sign on to your computer as the administrator and update your video card." (Make sure your video card is compatible and the drivers are up to date.)

"Go to to scan your computer for necessary updates and make sure you check the "Software Updates" that are available. (Not just the critical updates) You will want to download and install ALL updates relating to the .NET Frame work. (Including the newer versions)."
(I just went in and installed all the updates that were waiting for me- except for things that I know I don't want, like the new IE)

"Your DXDiag is showing a DirectX error, please reinstall DirectX from the DACS installation disc.
Insert the DACS CD, and then cancel the installation when it starts.
Go to My Computer, locate the DACS CD, right-chick to Explore, locate and click into the DirectX subdirectory.
Locate the file DXSETUP.exe and launch."
(Check to see what version of DirectX you have. Even if you think it's up to date, it may be a good idea to install the version on the CD...)

I believe either reinstalling DirectX or the Windows Update saved me. I'd been having issues with Windows XP before this because remnants of my Windows 98 were hanging around and ruining things. Something in my DirectX had been creating errors as well, even though it claimed NO PROBLEMS WERE FOUND...

I don't know. I just did everything, crossed my fingers, and now my little sister has her Arts & Crafts Design Studio! I hope if anyone is still checking this, this solution helps them, too.

Posted on Aug 02, 2008

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Having the same problem too. It could be that your system is not in english.

Posted on Dec 28, 2007


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