Question about Sony Ericsson K800i Cellular Phone

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Sony Ericsson K800i - White Screen of Death

After about a month of working faultlessly, my phone decided to spite me by killing itself.

For no reason apparently, when I turn the phone on, I get a white screen that doesn't go away. No buttons do anything, including the power button, the only way to get rid of the white screen is to remove the battery (which I don't think is very healthy for the phone at all). Sometimes the white screen disappears and is replaced with black deadness, which after 10 seconds or so, is then replaced by the white screen again.

I first saw the problem when reading a text message from a friend (if that counts for anything at all).

It is the first phone I ever bought (pretty rare for someone my age) so I'm really annoyed that it has decided to hate me when all I ever showed it was love (not in a physical way or anything).

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  • Anonymous Jan 01, 2008

    my phone is the k810i and after 6 months with no problems, I too keep getting the white screen - or nothing! It is really frustrating especially with most of my contacts saved to the phone rathter than the sim. If anyone has any suggestions, I'd be grateful to hear them.

  • Anonymous May 20, 2008

    Iam newbie, i bought k800i a couple of weeks back and all of a sudden while shooting pictures the screen stuck and then it went white just plane white.
    None of the buttons work not even the power button makes difference. when charging in this condition and when i press power button it gives brief vibration and that's it and then after some time screen goes off and red LED glows in Infra red port.
    Please help me with this, appreciate your valuable suggestions and advise.

  • acavallo01 Jun 22, 2008

    Yesterday my phone went to a blank white screen. I can play a voicemail message but I have no dial tone, I cannot calll anyone! HELP PLEASE!?!

  • yamahajet Jun 28, 2008

    started after one year of use. latest upgrade is loaded. have removed all fancy screens that may overburden the screensaver, background etc...even tried to remove any static by grounding the chassis temporarily.

    still seems to be software hitch due to my mistake of trying to multitask the unit. simultaneous music palying, picture or video taking.while phone all seems too much for the processor to handle..will replace the battery just in case..

    after the white screen, if you connect/disconnect 3 times phone turns on easily or you have to wait a few minutes, as if an electronic component inside is cooling down to normal operating temperature.

    one more observation, this is occuring mostly during hot days of summer..

  • Anonymous Aug 21, 2008


  • Anonymous Dec 10, 2008

    HELP. Turned my K800i off last night and all I get now is an alternatiing white and black screen. All I can do is to turn take the battery ou to kill it. Any wizzos out there please to fix it please...... :)

  • Anonymous Jan 06, 2009

    my sony ericsson k810i does the exact same and it is only 3 weeks old

    can anyone help me solve this problem ?



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The display is not the problem. Its the OS of the phone it does that (on a regular basis i might add) you need to reistall the phones software.Get to a service shop its a very simple thing to be done.I have the same problem and i'm now serching for ways to do this my self but for now thats the best advise i can give.And by the way dont turn your phon on and off on a regular basis ( Like when you go to sleep) that send the software to hell.

Posted on Jun 23, 2008

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Several possibilities, including the display itself, the video controller chip, or the connection between the display and the circuit board. If you have the know-how and the spare parts lying around, you can make some repairs, but it's usually easier and cheaper to get another phone.

Posted on Jan 02, 2008


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1 Answer

My K800i fails to start up after the SE logo. Any help or advice???

Try using Sony Ericssons software update utility to update the firmware or reinstall the existing firmware...

Its available at the Sony Ericsson website, unfortunately the K800 does have quite a few software bugs, white screen of death, black screen, red blinking light, etc...

Please note doing this will delete anything saved on the phone, if you can try using the Mass Storage mode to backup items like images... also if the phone was flash patch unlocked then it will need to be unlocked again

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K880i white flashing screen

White Screen Of Death. Quite common on Sony Ericsson phones. My K800i does it every time its battery shuts off while it's on (so I try to make sure it doesn't). You need to (google terms) reflash sony ericsson phone Maybe also first backup GDFS The photos, except those on the memory card, and other stuff will be lost, I'm afraid. But good news is that your contact list can likely be saved by backing up the GDFS.

Mar 24, 2009 | Sony Ericsson K800i Cellular Phone

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Sony ericsson k800i Not turning on

I had a similar issue, whereby my phone would turn on for 30 secs then the screen would go white and the phone would switch it self off then on.

After a lot of messing around even throwing the phone around the place. I took out the memory card and the phone worked fine. When I put the card back in, the phone started misbehaving again, so I guess the card is knackered.

Dec 30, 2008 | Sony Ericsson K800i Cellular Phone

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Wont switch on

There is also a possibility of moisture as well. Sony Ericsson's are notorious for going white screen when there is moisture or corrosion in the phone.

To be completely honest regarding Flashing the phone... it is not easy and has many steps. I would recommend going to There, search for forums on flashing the K800i software. To flash the phone, you will need a Cruiser Box, the correct cable, and the full software for that phone and your service provider. The K800i is DB2020, which is Sony Ericsson's most up to date encryption.

Believe me though, there is way to much involved in flashing the phone to post here. How long have you had it and if there is no moisture, have you considered a warranty exchange through Sony Ericsson?

Aug 07, 2008 | Sony Ericsson K800i Cellular Phone

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try a new battery and if that does not correct it then take the phone and have it tested

Jun 16, 2008 | Sony Ericsson K800i Cellular Phone

1 Answer

Sony Ericsson K800i, replaced LCD screen but it keeps flashing white

hi! its me kibbs! i think your mobile will be fell down! you want to change the mobile screen in mobile service centre! bcoz of that only your mobile gettin slow! And also service your phone in service shop!
Thank you!

Jun 15, 2008 | Sony Ericsson K800i Cellular Phone

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Sony ericsson k800i screen turned blue

Have you tried a new battery. If that doesn't work it probably needs to be taken apart and looked at by a professional. if you want to try yourself reply to this message and I'll help further.

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